Resay Fetherbay
MORGANTON,NC
Summary
Results-oriented professional experienced in diverse roles including Miner, Lab Tech, and Healthcare Auditor. Achieved operational efficiency and safety compliance through strong problem-solving and collaboration skills. Focused on quality control improvement and cost reduction while ensuring accurate order fulfillment in fast-paced environments.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
Languages
14
14
years of professional experience
Work History
Customer Service Representative
Verst logistics
MORGANTON
08.2024 - 07.2026
- Delivered exceptional customer service through effective communication and problem-solving.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complaints by identifying issues and providing appropriate solutions promptly.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong customer relationships to encourage repeat business.
- Trained new staff on customer service protocols and company policies.
- Processed orders and managed customer accounts using company-specific software systems.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Supported logistics operations by coordinating with warehouse staff for order fulfillment.
Miner, Lab Tech, Forklift Operator, Loul Operator
Silbelco Mining Company
Spruce Pine, North Carolina
06.2021 - 02.2023
- Operated hydraulic or electric shovels to pick up loose rock.
- Used loading machine to transfer rocks and coal onto vehicles for removal.
- Maintained equipment in good working order by replacing and repairing components.
- Transferred materials between workstations using equipment to ensure smooth workflow.
- Enhanced warehouse efficiency by operating forklifts to move, locate, and stack materials effectively.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Loaded and unloaded trucks using appropriate forklift attachments, prioritizing safety to minimize accident risks.
Bakery, Store Manager
Flowers Bakery
11.2019 - 06.2021
- Enhanced communication skills through regular interactions with team and customers.
- Organized and prioritized multiple projects to meet deadlines effectively.
- Cultivated courteous and effective working relationships to foster teamwork.
- Proved successful working within tight deadlines and a fast-paced.
- Operated cash register efficiently while managing inventory levels.
Healthcare Auditor
Baxter Healthcare Manufacturing
Marion, North Carolina
07.2018 - 03.2020
Material Handler
Baxter Healthcare Manufacturing
03.2016 - 07.2018
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
Packing Machine Operator
Baxter Healthcare Manufacturing
11.2014 - 03.2016
- Fostered positive work atmosphere through open communication with colleagues and supervisors.
- Performed quality control checks consistently, ensuring that packed products met company standards.
- Monitored machine operations to ensure quality and conformity of filled and packaged products to standards.
- Enhanced production rates by performing regular machine maintenance, ensuring minimal downtime.
- Improved packing accuracy by carefully adhering to job specifications and details.
- Removed finished packaged items from machine and separated rejected items.
Forklift Operator ,Shipping and Receiving Warehous
Electrolux Distribution
Asheville, NC
06.2013 - 09.2014
Warehouse Order Picker/ Material Handler
JC Crew
Asheville, North Carolina
09.2012 - 04.2013
- Operated warehouse equipment to pick and prepare orders for timely shipment.
- Collaborated with team members to optimize order fulfillment processes and reduce errors.
- Collaborated with team members to streamline order fulfillment processes and minimize errors.
- Trained new staff on safety protocols and equipment operation to ensure safe and efficient picking procedures.
Education
Diploma - All Credits High School Diploma
Robert L. Patton High School
Morganton, NCBasic EMT -
CCTI Community College Hudson, North Carolina
Hudson, NCSkills
- Customer service
- Guest Relations
- Order processing
- Order fulfillment
- Order verification
- Data entry
- Record keeping
- Quality control
- Logistics coordination
- RFID scanning
- RF scanning devices
- Pick lists
- Equipment operation
- Problem solving
- Team collaboration
- Attention to detail
- Space utilization
- Staff training
- Route management
- Product displays
- Strong teamwork
- Strong teamwork
Languages
German
Limited
A1
English
Professional
A1
Spanish
Limited
A1
Work History
01-2026
Languages
01-2026
Timeline
Customer Service Representative
Verst logistics
08.2024 - 07.2026
Miner, Lab Tech, Forklift Operator, Loul Operator
Silbelco Mining Company
06.2021 - 02.2023
Bakery, Store Manager
Flowers Bakery
11.2019 - 06.2021
Healthcare Auditor
Baxter Healthcare Manufacturing
07.2018 - 03.2020
Material Handler
Baxter Healthcare Manufacturing
03.2016 - 07.2018
Packing Machine Operator
Baxter Healthcare Manufacturing
11.2014 - 03.2016
Forklift Operator ,Shipping and Receiving Warehous
Electrolux Distribution
06.2013 - 09.2014
Warehouse Order Picker/ Material Handler
JC Crew
09.2012 - 04.2013
Diploma - All Credits High School Diploma
Robert L. Patton High School
Basic EMT -
CCTI Community College Hudson, North Carolina