Brett Wilson
Salina,KS
Summary
Proven Service Technician and Parts Manager with a track record of enhancing customer satisfaction and streamlining operations at Great Plains Mfg., INC. Skilled in installation, repair, and preventive maintenance, coupled with exceptional attention to detail and customer service. Achieved significant improvements in inventory turnover and parts sales through strategic forecasting and targeted marketing initiatives.
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Experienced with diagnosing and repairing mechanical systems to ensure efficient operation. Utilizes advanced troubleshooting skills to address and resolve technical issues promptly. Track record of applying comprehensive knowledge of machinery and tools to maintain optimal equipment performance.
Overview
14
14
years of professional experience
Work History
Service Technician
Land Pride
02.2024 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Parts Manager
Carrico Implement
09.2022 - 01.2024
- Improved inventory turnover with proactive demand forecasting and replenishment strategies.
- Analyzed market trends to adjust sales strategies, responding proactively to customer demands.
- Increased parts sales by implementing targeted marketing initiatives and promotions.
- Enhanced customer satisfaction by streamlining parts ordering process and improving response times.
Parts Coordinator
Great Plains Mfg., INC.
02.2017 - 09.2022
- Optimized storage solutions within the warehouse space to maximize efficiency and ease of access to commonly needed items.
- Collaborated with service technicians to identify necessary parts for repairs, minimizing downtime.
- Established strong relationships with vendors, resulting in improved communication and faster delivery times.
- Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
Parts Lead
Great Plains Mfg., INC.
10.2010 - 02.2017
- Analyzed historical sales data to accurately forecast future demand and inform purchasing decisions.
- Coordinated closely with cross-functional teams during product recalls, ensuring timely notification and resolution for affected customers.
- Expedited customer requests by providing knowledgeable assistance in locating hard-to-find or specialty parts.
- Assisted in cost reduction initiatives by negotiating bulk purchase discounts with suppliers and vendors.
Education
High School Diploma -
Salina High School South
Salina, KS05-2002
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
Timeline
Service Technician
Land Pride
02.2024 - Current
Parts Manager
Carrico Implement
09.2022 - 01.2024
Parts Coordinator
Great Plains Mfg., INC.
02.2017 - 09.2022
Parts Lead
Great Plains Mfg., INC.
10.2010 - 02.2017
High School Diploma -
Salina High School South
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