Brett Wollam
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Instrumental IT Manager achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
IT Manager
MAVeCap
01.2021 - Current
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Oversaw IT department operations and training.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Guided organizational technology strategy and roadmaps.
- Wrote policy, procedure and manuals governing internal IT use.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
Infantryman (11B)
US Army
09.2013 - 09.2021
- Responded to emergencies with speed, efficiency and knowledgeable assistance.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Trained in use of tear gas, passive ordnance and explosives.
- Instructed personnel in de-escalation and conflict resolution techniques for use in foreign national negotiations and cooperative actions.
Cybersecurity Consultant
MAVeCap
10.2020 - 01.2021
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Liaised between account holders and various departments.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
Education
Computer And Network Administration - Cybersecurity
CCI Training Center
Dallas, TX06.2020
Associates in General Education - General Education With A Focus On IT
El Centro College
Dallas, TX06.2019
Skills
- Network Intelligence
- Team Collaboration
- Virtual Local Area Networks
- VMware Virtualization
- Deployment Monitoring
- Operating System Management
- Wireless Access Point
- Cyber Security Best Practices
- Special Projects
- Technical Troubleshooting
- Technical Onboarding Design
- Documentation
Accomplishments
- Afghanistan Campaign Medal with Bronze Star
- Army Commendation Medal
- Army Good Conduct Medal
- National Defense Service Medal
- Global War on Terrorism Medal
- Army Service Ribbon
- NATO Medal
- Combat Infantry Badge
Timeline
IT Manager
MAVeCap
01.2021 - Current
Cybersecurity Consultant
MAVeCap
10.2020 - 01.2021
Infantryman (11B)
US Army
09.2013 - 09.2021
Computer And Network Administration - Cybersecurity
CCI Training Center
Associates in General Education - General Education With A Focus On IT
El Centro College
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