Stephen Christesen
Hastings,MN
Summary
Knowledgeable IT Administrator oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 20 years of experience in IT. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Manager
New Challenges Inc
08.2017 - Current
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Interacted and negotiated with vendors, outsources and contractors to secure products and services.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Guided organizational technology strategy and roadmaps.
- Oversaw IT department operations and training.
- Created and terminated user's accounts from start to finish in business applications.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Oversaw daily performance of 150+ computer systems and immediately responded to user complaints to keep network up and running.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
Computer Administrator
Compucom/usbank
03.2012 - 08.2017
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Performed software installations and upgrades to 1000+ UNIX or Windows operating systems.
- Configured and tested Windows Server operating systems with roles features.
- Integrated and updated software products to boost system compatibility.
- Performed server configuration, disaster recover management, printer repair on copiers, plotters, and desk jet HP printers.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Contributed to development, administration and testing of disaster recovery plans.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Created nightly jobs for database backups.
Education
Associate of Arts - Network Security
Inverhills
Invergrove Hights08.2024
Associate of Science - Information Technology
Itt-tech
Las Vegas03.2020
Skills
- Invoice Examination
- Leading Projects
- Technical Troubleshooting
- Team Development
- Computer Hardware Knowledge
- Network Intelligence
- Operating System Management
- Hardware and Software Monitoring
- Wide Area Network (WAN)
- Microsoft Active Directory
- Windows NT
Certification
- CompTIA Network+
- Certified Printer Repair tech, Compucom/hp computers
Timeline
IT Manager
New Challenges Inc
08.2017 - Current
Computer Administrator
Compucom/usbank
03.2012 - 08.2017
Associate of Arts - Network Security
Inverhills
Associate of Science - Information Technology
Itt-tech
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