Brett Zimmerman
Frederick,MD
Summary
Experienced management professional with expertise in staff development, talent acquisition, workforce planning, employee relations, and operational leadership. Recognized for building high-performing teams, enhancing customer experiences, and delivering measurable business results.
Overview
9
9
years of professional experience
Work History
Assistant Operations Manager
US Fitness Holdings
Frederick, MD
10.2024 - Current
- Assisted in daily operations, ensuring efficient workflow and adherence to company policies.
- Fostered a positive workplace culture focused on employee engagement, accountability, and customer satisfaction.
- Led recruitment, onboarding, training, and performance management efforts for a growing workforce.
- Managed employee relations matters and resolved workplace concerns with professionalism and discretion.
- Collaborated with senior leadership on workforce planning, staffing strategies, and operational improvements.
- Improved employee retention through effective leadership, training, and engagement initiatives.
- Executed inventory management processes, maintaining accurate stock levels and reducing discrepancies.
Territory Manager
Herc Rentals
Frederick, MD
10.2022 - 09.2024
- Developed and executed territory sales strategies to enhance customer engagement and drive revenue growth.
- Established strong relationships with key accounts, fostering loyalty and repeat business.
- Implemented CRM systems for effective tracking of leads, customer interactions, and follow-ups.
- Trained and mentored sales representatives in sales techniques and strategies.
- Analyzed market trends to identify new business opportunities and optimize sales performance.
Senior Membership Consultant
US Fitness Holdings
Frederick, MD
12.2017 - 09.2022
- Developed strategic membership programs to enhance member engagement and retention.
- Trained and mentored junior consultants, fostering a collaborative team environment.
- Implemented targeted marketing initiatives to drive new member acquisitions.
- Conducted member satisfaction surveys, utilizing feedback to refine services offered.
- Optimized CRM system usage for better tracking of member interactions and improved data-driven decision making.
Education
Bachelor of Arts - Communications
Salisbury University
Salisbury, MD05-2014
Skills
- Operations management
- Employee supervision
- Staff training and development
- Scheduling coordination
- Purchasing and planning
- Policy compliance
Timeline
Assistant Operations Manager
US Fitness Holdings
10.2024 - Current
Territory Manager
Herc Rentals
10.2022 - 09.2024
Senior Membership Consultant
US Fitness Holdings
12.2017 - 09.2022
Bachelor of Arts - Communications
Salisbury University