Dynamic business owner with expertise in strategic planning, customer relations, and operational efficiency. Proven track record in enhancing profitability and brand visibility through innovative marketing and strong vendor relationships.
Work History
Owner
6 Years 7 Months
Emerald Woods, LLC | 02.2020 - Current
Developed comprehensive business strategies to enhance operational efficiency and profitability.
Oversaw daily operations, ensuring compliance with industry standards and regulations.
Managed vendor relationships, negotiating contracts to optimize supply chain performance.
Implemented marketing campaigns that effectively increased brand visibility and customer engagement.
Analyzed market trends to identify new product opportunities, driving innovation within the company.
Customer Service Representative
7 Years
Publix | 05.2008 - 05.2015
Resolved customer inquiries and issues, ensuring satisfaction and loyalty.
Collaborated with team to improve service efficiency and reduce wait times.
Implemented feedback mechanisms to enhance customer experience continuously.
Trained new representatives on company policies and customer service standards.
Oversaw daily cash handling operations, ensuring accuracy and compliance with internal controls.