Brett Bryant
Salt Lake City
Summary
I'm happiest when I'm helping other people. Service is its own reward. My sense of value is also informed by growing up on an Idaho farm. I'm at my best when I'm working hard.
Overview
10
10
years of professional experience
Work History
Gold Partner | Value-Added Reseller
GFI Software
02.2018 - Current
- Advise and support small to medium-sized businesses as top-tier partner and reseller of enterprise-quality software solutions.
- Process and manage high volume of sales leads, orders, and reports; product inquiries, demo requests, and support requests.
- Liase with existing customers, leads, GFI Sales, GFI Engineering, and GFI Support teams to ensure high level of customer satisfaction and retention.
- Maintain high level of technical proficiency across spectrum of network, security and communications hardware/software solutions.
- Achieve 110% ARR growth rate for five consecutive years.
Apple Consultants Network Advisory Council
Apple
01.2018 - Current
- Collaborate with other board members and ACN leadership to develop and execute programs and initiatives to advance organizational mission.
- Engage, identify, and secure resources and partnerships for the network.
- Develop core training materials for new and existing consultants to better understand how to foster strategic relationships and deliver exceptional customer experiences.
- Pursue with passion the mission of enriching lives by going "above and beyond" in everything we do.
Apple Solutions Consultant
Apple
04.2014 - Current
- Respond to customer inquiries and provide consultative services and technical assistance over phone and in person.
- Develop and leverage key strategic partnerships with Apple Business Teams, leading industry software/hardware vendors, and local contractors, and service providers to deliver exceptional value to mid-market businesses in the continental US.
- Ingest, synthesize, and organize large amounts of data to facilitate support of managed clients.
Strategic Partnerships & Customer Relations
2Fifteen Tech
02.2014 - Current
- Establish and maintain strong relationships with customers, vendors, and strategic partners.
- Develop and manage customer service framework; ensure consistency and quality of customer service and support to managed clients.
- Identify business development challenges and customer concerns for proactive resolution.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - English
University of Utah
Salt Lake CityApple Certified IT Professional -
Apple
Cupertino, CAJamf Pro Certified Tech - Enterprise Mobile Device Deployment & Management
Jamf
Palo AltoSkills
- Putting people first
- Exceptional written and verbal communication skills
- I love building and maintaining relationships
- Proficiency in MS Office
- Self-motivated and enjoy solving problems
- Improving 1% each and every day
References
Derek Nower
SVP of Global Channel Sales
GFI Software
derek.nower@gfi.com
Derek and I have worked together closely during my time as a GFI Gold Partner.
Travis Feurbacher
Worldwide Enterprise Team | Product Manager
Apple Inc.
travis_feuerbacher@apple.com
Travis and I collaborated on many strategic partnerships, network initiatives and program development for the Apple Consultants Network.
Barrett Ethington
Managing Partner | Financial Advisor
Ethington Financial Group
Barrett@ethingtonfinancialgroup.com
Barrett and I worked together at Apple for several years. He is now our financial advisor and lifelong friend. We know each other extremely well, both personally and professionally.
Timeline
Gold Partner | Value-Added Reseller
GFI Software
02.2018 - Current
Apple Consultants Network Advisory Council
Apple
01.2018 - Current
Apple Solutions Consultant
Apple
04.2014 - Current
Strategic Partnerships & Customer Relations
2Fifteen Tech
02.2014 - Current
Bachelor of Arts - English
University of Utah
Apple Certified IT Professional -
Apple
Jamf Pro Certified Tech - Enterprise Mobile Device Deployment & Management
Jamf
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