Brette Van Dusen
Oklahoma City ,OK
Summary
CPR Certified
Food Handling Card
Overview
7
7
years of professional experience
Work History
Intake Specialist
Quintessa Marketing
Oklahoma City
12.2024 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Solution Specialist
Cricket Wireless
Oklahoma City
03.2023 - 12.2024
- Championed adoption of industry best practices within the organization, leading to improved efficiency and overall performance levels.
- Conducted comprehensive market research to identify emerging trends and incorporate them into innovative solutions for clients.
- Evaluated vendor offerings to determine compatibility with current systems and negotiated contracts that resulted in cost savings without sacrificing quality.
Intake Specialist
Consumer Attorney Marketing Group
Las Vegas, Nv
01.2020 - 03.2021
- Displayed advanced typing skills exceeding 100 words per minute during client communications.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
Customer Service Representative
Answer Plus
Las Vegas, Nv
01.2019 - 12.2019
- Setting appointments for lawyers and doctors offices that are closed for the day
- Increased patient satisfaction with thorough assessments, clear communication, and empathetic bedside manner.
- Enhanced collaboration among healthcare team members for optimal patient care delivery.
Call Center Representative
American Answering Service
Las Vegas, Nv
04.2018 - 01.2019
- Answering very high call volume calls in a timely manner as well as showing great customer service
- Streamlined call flow processes for more efficient response times and increased productivity.
Education
High School Diploma - undefined
Cimarron Memorial High School
Las Vegas, Nv01.2009
Skills
- Typing Faster Then100 WPM
- Great Customer Service
- Management
- Data Analysis
- Cashier/ Money Handling
- Computer Skills
- Technical Skills
- Multitasking
Timeline
Intake Specialist
Quintessa Marketing
12.2024 - Current
Solution Specialist
Cricket Wireless
03.2023 - 12.2024
Intake Specialist
Consumer Attorney Marketing Group
01.2020 - 03.2021
Customer Service Representative
Answer Plus
01.2019 - 12.2019
Call Center Representative
American Answering Service
04.2018 - 01.2019
High School Diploma - undefined
Cimarron Memorial High School