Dayna Esparza

Conduct intake calls with possible clients to gather details of their legal issues, forwarding all findings to appropriate attorney depending on clients city/state.

Helped large volume of clients on a daily basis with positive attitude and focus on client satisfaction. Onboarding meetings were also conducted with new clients followed with monthly follow up calls to insure proper leads were being provided. All work was completed via CRM, Zendesk, Salesforce, and Zoom.

Performed hair depilation to shape and define eyebrows. Enhanced appearance of eyebrows through makeup, tinting, and tattooing. Body waxing, eyelash extensions, and facials were also performed.

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback. Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Managed store opening and closing procedures along with picking up/delivering petty cash and end of day deposits with local bank.

Supervised tool room along with delivery of parts/tools needed at multiple job locations across the US. Delivery of paychecks were also conducted to job sites weekly.