Summary

Overview

Work History

Education

Skills

Timeline

Breunka Williams

Nashville,TN

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

9

9

years of professional experience

Work History

Customer Service Representative

Teletech

01.2020 - 11.2024

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Support Specialist

Heritage Call Center

04.2017 - 12.2020

Developed strong relationships with clients, resulting in repeat business and positive feedback.
Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Cashier

Jcpennys

09.2015 - 01.2018

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

High School Diploma -

Jonesboro High School, Jonesboro, AR

05-2010

Skills

Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution

Relationship building
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Customer satisfaction measurement

Timeline

Customer Service Representative - Teletech

01.2020 - 11.2024

Customer Support Specialist - Heritage Call Center

04.2017 - 12.2020

Cashier - Jcpennys

09.2015 - 01.2018

Jonesboro High School - High School Diploma,