Breya Browner
Tysons Corner
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Member Service Representative/Executive Staff Assistant
Navy Federal Credit Union
08.2021 - Current
- Opened customer accounts and provided deposit and withdrawal receipts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated and engaged customers with new bank products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Utilized advanced software programs to manage data entry tasks, improving accuracy and reducing manual workload hours spent on repetitive tasks.
- Prepared professional correspondence on behalf of supervisors, maintaining clear communication with external stakeholders.
Store Team Member
Target
12.2018 - 07.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Inside Sales Intern
Presidio Networked Solutions
07.2017 - 03.2021
- Managed time effectively to maximize daily outreach efforts while maintaining a high level of customer service quality.
- Collaborated with marketing department to develop targeted promotions that resonated with the target audience, driving increased interest in company offerings.
- Generated detailed reports on personal performance metrics for management review, identifying areas of strength as well as opportunities for growth.
- Provided exceptional support during busy periods or staff shortages, demonstrating adaptability and commitment to team success.
Education
MBA - Mass Communication
University of Maryland Global Campus
Hyattsville, MD05-2026
Skills
- Banking
- Complaint handling
- Customer service
- Document processing
- Sales strategy
- Relationship building
- Service recommendations
- Issue resolution
- Transaction processing
- Workflow optimization
- Client education
- Product recommendations
Timeline
Member Service Representative/Executive Staff Assistant
Navy Federal Credit Union
08.2021 - Current
Store Team Member
Target
12.2018 - 07.2021
Inside Sales Intern
Presidio Networked Solutions
07.2017 - 03.2021
MBA - Mass Communication
University of Maryland Global Campus