Breyanna James

• Documented patient care services by charting in designated areas.
• Provided assistance with activities of daily living, including bathing, dressing, and grooming.
• Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
• Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures

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• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

• Developed and implemented customer relations policies and procedures.
• Monitored customer service standards to ensure high levels of customer satisfaction.
• Resolved escalated customer service issues in a timely manner.