Breyanna Miner
Ypsilanti,USA
Summary
Compassionate healthcare professional with experience in patient scheduling, insurance verification, and electronic medical records management. Skilled at delivering excellent customer service while maintaining HIPAA compliance in fast paced clinical environments. Strong communication, multitasking, and organizational abilities with a focus on providing a positive patient experience.
Overview
10
10
years of professional experience
Work History
Caregiver
Rainbow Rehabilitation Center
Ypsilanti, MI
12.2020 - 02.2026
- Managed medication schedules and ensured accurate documentation.
- Assisted residents with mobility and daily living activities to maintain safety and comfort.
- Provided compassionate personal care in a fast paced rehabilitation environment.
Medical Receptionist / Front Desk
Corewell Health Taylor Hospital
Taylor, MI
05.2018 - 11.2020
- Managed high volume patient check in and check out for busy hospital department.
- Scheduled patient appointments and coordinated provider calendars.
- Confidentiality/HIPAA awareness
- Basic medical terminology.
Customer Service Associate
Retail Environment
Superior Township, MI
04.2016 - 07.2019
- Provided high volume customer support in person and by phone.
- Resolved customer concerns while maintaining a positive experience.
- Maintained accurate customer account information and order tracking.
Education
Dental Assistant Program - Dental Assisting Certification
Ross Medical Center
Ann Arbor, MI01.2023
Skills
Patient Scheduling & Appointment Coordination
Insurance Verification
Electronic Medical Records (EMR)
HIPAA Compliance
Multi Line Phone Systems
Patient Check In / Check Out
Medical Documentation
Customer Service & Patient Relations
Office Administration
Job Related Training
- CPR / First Aid
- HIPAA Training
- Customer Service Training
- Computer Systems Training
- Infection Control Training
- Patient Safety Training
- Medication Reminder Training
Additional Information
Highly motivated professional with strong interpersonal skills and the ability to adapt quickly in fast paced environments. Known for reliability, professionalism, and delivering excellent service while maintaining patient confidentiality.
Timeline
Caregiver
Rainbow Rehabilitation Center
12.2020 - 02.2026
Medical Receptionist / Front Desk
Corewell Health Taylor Hospital
05.2018 - 11.2020
Customer Service Associate
Retail Environment
04.2016 - 07.2019
Dental Assistant Program - Dental Assisting Certification
Ross Medical Center