Breyanna Thornton
Houston,TX
Summary
Customer Service Representative with a background in providing exceptional support and resolving customer inquiries.nquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
12
12
years of professional experience
Work History
Lead Bartender
Quotes Willowbrook
Houston, TX
07.2023 - Current
- Verified the age of customers purchasing alcoholic beverages.
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
- Produced and balanced daily and weekly sales reports to determine generated revenue.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Prepared mixed drinks according to standard recipes.
- Effectively multitasked within fast-paced environment.
Waitress
Cheesecake Factory Inc
Houston, TX
08.2017 - 06.2023
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Performed basic math calculations when computing bills for customers' meals.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Presented food and beverages to guests at tables.
- Informed customers of daily specials and signature menu items.
Lead Retail Consultant
Sprint
Austin, TX
05.2014 - 09.2017
- Handled confidential information with discretion and professionalism.
- Updated customer contact information in database ensuring accuracy at all times.
- Identified customer needs by actively listening to their requests and offering solutions as needed.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Assisted customers with inquiries, troubleshooting issues, and providing information about products and services.
- Researched customer accounts to answer billing inquiries or provide account updates as requested.
- Followed strict confidentiality protocols when discussing sensitive topics with clients.
- Answered incoming calls in a professional and courteous manner, providing excellent customer service.
Sales Agent
Harte Hanks
Austin, Texas
07.2013 - 04.2014
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Negotiated deals and handled complaints or objections.
- Listened to customer needs to identify and recommend best products and services.
- Reported directly to regional Sales Manager regarding progress towards goals.
- Negotiated contracts with customers to secure sales deals.
- Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
Education
Associate of Science - Paralegal Studies
South University
Savannah, GASkills
- Legal research
- Case management
- Document drafting
- Client communication
- Time management
- Confidentiality compliance
- Customer service
- Expert mixology
- Health codes compliance
- Upselling strategies
- Financial records oversight
Timeline
Lead Bartender
Quotes Willowbrook
07.2023 - Current
Waitress
Cheesecake Factory Inc
08.2017 - 06.2023
Lead Retail Consultant
Sprint
05.2014 - 09.2017
Sales Agent
Harte Hanks
07.2013 - 04.2014
Associate of Science - Paralegal Studies
South University