Breyaun Williams
Addison
Summary
Experienced and organized professional with 7 years of expertise in providing exceptional customer service and working in fast-paced, high-volume environments. Highly skilled in utilizing USPS technologies and protocols to ensure efficient operations. Known for being friendly, organized, and agile in delivering service solutions. Possess excellent client and project management skills, with a strong ability to effectively communicate with technology, executive, and business audiences. Assertive and self-motivated individual with diverse experience in fields such as business management, warehouse/light industrial/delivery driver, cosmetology, and customer service. Seeking an opportunity to utilize skills and experiences to best serve clients. Developed strong communication and problem-solving abilities in a fast-paced service environment, with a proven track record of efficiently managing and resolving customer inquiries. Now looking to transition into a new field where these skills can be leveraged to enhance team performance and customer satisfaction. Willing to relocate anywhere within the US and authorized to work for any employer.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Receptionist/Administrative Assistant
Reliable Transportation Enterprise
Dallas, TX
03.2023 - Current
- Responsible for providing backup assistance to the receptionist and administrative support to the office manager
- Answers all incoming calls, maintains detailed records of telephone calls received and directs them to the appropriate person
- Greets and welcomes visitors and guides them appropriately based on their needs
- Ensures that the reception and lobby areas are neat, clean and orderly at all times
- Assists fellow staff members by providing support as needed, including, but not limited to, filing, printing, scanning, light typing, organizing documents, labeling, organizing files, etc
- Retrieve, sort, and distribute the daily mail
- Order and maintain inventory of office supplies & hospitality functions
Mail Delivery Driver /Lead Mail Clerk/Mail Sort Machine Operator
United States Postal Service
Kearny, NJ
10.2017 - 05.2024
- Deliver mail and packages to homes and businesses along a specific route on foot or by truck
- Collection: Collect outgoing mail and packages from customers along the route, and may collect postage due
- Sorting: Sort mail and packages into delivery sequence
- Loading and unloading: Load and unload mail and packages into and out of vehicles
- Administrative: Maintain delivery logs to track delivery rates and vehicle maintenance, and obtain signatures for registered, insured, and certified mail
- Customer service: Sell stamps, money orders, and other postal products to customers, and address customer inquiries and complaints
- Safety: Inspect mail for hazardous materials and maintain a safe working environment
- Other: Report suspicious activity or incidents to a supervisor, and may be required to perform other administrative duties
- Mail handling: Receiving, sorting, and distributing mail, including post office box mail
- Selling products: Selling postage, money orders, revenue stamps, postal cards, and stamped envelopes
- Package handling: Weighing packages and mailers, pricing packages, and preparing them for pickup
- Customer service: Assisting customers, answering questions, and providing forms
- Other tasks: Stamping envelopes, taking passport photos, and ensuring mail has correct addresses and zip codes Sort outgoing and/or incoming mail using automated equipment
- Ensure all necessary support equipment and materials are organized for sorting
- Provide services at public window for non-financial transactions
- Lifting or carrying moderate to heavy mail and packages and prolonged standing
Bank Teller
PNC Bank
Newark, NJ
08.2018 - 08.2020
- Cash handling
- Counting cash at the beginning and end of their shift, packaging currency, and maintaining an accurate and balanced cash drawer
- Transactions
- Accepting deposits and cashing checks, issuing money orders, traveler's checks, and savings bonds, and exchanging foreign currency
- Record keeping
- Logging checks, preparing transaction reports, and recording all transactions electronically
- Customer service
- Answering questions, resolving complaints, and maintaining positive relationships with customers
- Promotion
- Promoting bank products and services, such as checking and savings accounts, loans, and credit cards
- Compliance
- Ensuring that banking regulations are met
- Communication
- Coordinating with other bank team members and communicating clearly and effectively with customers
Supervisor
Victoria Secret
Wayne, NJ
09.2014 - 12.2016
- Supervised team operations to ensure efficiency and adherence to company standards.
- Oversaw daily activities to maintain high standards of productivity and quality.
- Directed daily operations and ensured team adherence to company policies.
- Provided exceptional customer service by addressing and resolving inquiries and complaints promptly.
- Supervised and trained team members to enhance customer service delivery.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Receptionist
Super Cuts
Livingston, NJ
01.2013 - 03.2016
- Greeting: Welcoming guests and making them feel welcome
- Answering phones: Answering and directing calls, keeping messages, and handling inquiries
- Scheduling: Scheduling meetings, appointments, and client visits
- Administrative tasks: Managing records and files, processing invoices, and paying bills
- Customer service: Answering questions, addressing complaints, and providing general assistance
- Organization: Keeping the front desk tidy and presentable, and organizing mail and packages
- Supplies: Monitoring office supplies and placing orders when needed
- Other duties: Decorating for holidays, giving tours, and making travel arrangements
Sales Representative/Customer Service Representative
Macys
Wayne, NJ
08.2010 - 01.2012
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a timely and professional manner
- Process orders, returns, and exchanges
- Provide product information and recommendations to customers
- Maintain accurate customer records and order information in CRM system
- Collaborate with other departments to ensure customer satisfaction
- Identify and escalate complex issues to senior customer service representatives or managers
- Participate in training and development programs to improve customer service skills
- Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores
- Continuously seek opportunities to improve processes and procedures to enhance the customer experience
Education
Cosmetology license - Cosmetology
Empire Beauty School
Bloomfield, NJ02.2015
Diploma - HS Diploma
East Orange Campus High School
East Orange, NJ06.2011
Skills
- Hair Styling
- Nail Care
- Public Relations
- Makeup Application
- Payroll
- Event Planning
- Sales
- Customer service
- Communication skills
- Front desk
- Driving
- Leadership
- Computer skills
- Microsoft Office
- Microsoft Excel
- Organizational skills
- Data entry
- Hospitality
- English
- Microsoft Word
- Phone etiquette
- Order fulfillment
- Inventory management
- Project management
- Paralegal experience
- Litigation
- Business Management
- Retail Sales
- Delivery Driver Experience
- Administrative Experience
- Microsoft Outlook
- Clerical Experience
- Office Management
- Management
Accomplishments
• Computer Skills
• Microsoft Skills
• Microsoft Excel Skills
Certification
- Cosmetology January2014
- Driver's License
Languages
English
Native or Bilingual
Timeline
Receptionist/Administrative Assistant
Reliable Transportation Enterprise
03.2023 - Current
Bank Teller
PNC Bank
08.2018 - 08.2020
Mail Delivery Driver /Lead Mail Clerk/Mail Sort Machine Operator
United States Postal Service
10.2017 - 05.2024
Supervisor
Victoria Secret
09.2014 - 12.2016
Receptionist
Super Cuts
01.2013 - 03.2016
Sales Representative/Customer Service Representative
Macys
08.2010 - 01.2012
Diploma - HS Diploma
East Orange Campus High School
Cosmetology license - Cosmetology
Empire Beauty School
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