- Animal Care
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I like working with my hands and fixing things
- I participate in low-impact exercises to strengthen core muscles
- Music
- Gym Workouts
- Baking
- Watching Movies and TV Shows
- I like looking at the stars and learning about constellations
Olivia Folendorf
Bismarck,ND
Summary
Dedicated cosmetology student and soon-to-be licensed professional with extensive training in hair cutting, coloring, salon products, styling tools, waxing, and skincare. Eager to bring strong eye for detail, with a passion for current trends, strong cliental, and exceptional customer service skills to a growing salon team.
Overview
7
7
years of professional experience
Work History
Hair Salon Receptionist
JC Penny Salon
Bismarck, ND
10.2025 - Current
- Managed appointment scheduling using salon management software to optimize client flow and reduce wait times.
- Provided exceptional customer service by addressing client inquiries and resolving issues promptly.
- Coordinated with stylists to ensure timely service delivery and maintained a welcoming salon environment.
- Processed payments and handled cash transactions accurately, ensuring financial integrity of daily operations.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
Server/Host
Rock'n 50's Cafe
Bismarck, ND
04.2025 - 07.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while ensuring guest satisfaction.
- Assisted kitchen staff by accurately relaying orders and special requests.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Handled cash and credit transactions with precision to ensure accurate billing.
- Collaborated with team members to streamline service flow during peak hours.
- Resolved guest complaints promptly, fostering positive dining experiences and repeat visits.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Retail Parts Specalist/Merchandise Manager
O'Riley Auto Parts
Bismarck, ND
08.2023 - 02.2025
- Assisted customers with locating and selecting auto parts, enhancing overall satisfaction.
- Maintained accurate inventory levels through regular stock audits and updates.
- Processed customer orders efficiently using point-of-sale systems.
- Educated customers about product features and benefits to drive sales.
- Collaborated with team members to optimize workflow and improve service delivery.
- Resolved customer inquiries and complaints promptly, ensuring positive experiences.
- Trained new staff on inventory management procedures and customer service standards.
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Utilized strong communication skills to effectively address customer concerns, resulting in a positive shopping experience for all clients.
- Streamlined inventory management by implementing efficient organization systems and maintaining accurate records.
- Developed comprehensive knowledge of various automotive systems which led to more efficient and accurate product recommendations.
Server
Denny's
Bismarck, ND
06.2020 - 08.2023
- Delivered prompt and friendly service to enhance customer satisfaction.
- Managed order accuracy and ensured timely delivery to tables.
- Trained new servers on menu offerings and service protocols.
- Collaborated with kitchen staff to streamline food preparation processes.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat patronage.
- Managed multiple tables efficiently, prioritizing tasks during peak service hours.
- Handled cash transactions accurately while maintaining balanced register at end of shifts.
- Recommended food and beverage pairings, enhancing overall dining experience for guests.
- Resolved customer complaints promptly, turning potential issues into positive experiences.
- Maintained cleanliness and organization of dining area to meet health and safety standards.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Kept server areas clean and stocked to increase efficiency while working tables.
Resturant Host
Space Aliens Grill and Bar
Bismarck, ND
06.2019 - 09.2021
- Greeted and seated guests efficiently, ensuring positive first impressions.
- Managed reservation system to optimize table turnover and guest satisfaction.
- Trained new hosts on seating procedures and customer service standards.
- Monitored dining area for cleanliness and guest comfort throughout service.
- Handled guest inquiries and resolved issues promptly to enhance experience.
- Developed strategies to improve seating flow during peak hours, increasing efficiency.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Bismarck High School (BHS)
Bismarck, ND HA The Hair Academy Certificate of Completion -
The Hair Academy
Bismarck, ND Skills
- Strong organization
- Maintaining cleanliness
- Upselling services
- Appointment scheduling
- Active listening
- Licensed cosmetologist
- Social skills
- Hair styling
- Men and women haircuts
- Professionalism and ethics
- Client consultations
- Product knowledge
- Hair coloring and highlighting
- Styling tools
- Waxing treatments
- Hair conditioning and styling
- Makeup artistry
- Chemical mixing and application
- Facials and skincare treatments
- Beard trimming
- Scalp treatments
Interests
Timeline
Hair Salon Receptionist
JC Penny Salon
10.2025 - Current
Server/Host
Rock'n 50's Cafe
04.2025 - 07.2025
Retail Parts Specalist/Merchandise Manager
O'Riley Auto Parts
08.2023 - 02.2025
Server
Denny's
06.2020 - 08.2023
Resturant Host
Space Aliens Grill and Bar
06.2019 - 09.2021
High School Diploma -
Bismarck High School (BHS)
HA The Hair Academy Certificate of Completion -
The Hair Academy