Breyonna Craft

Coordinated patient communication with medical staff to ensure effective service delivery.

• Managed patient scheduling and appointment reminders for streamlined office operations.
• Maintained accurate documentation of patient records using electronic health record systems.
• Educated patients on office policies and procedures to improve overall experience.
• Scheduled appointments, answered calls, and addressed inquiries efficiently.
• Conducted regular follow-up calls to ensure adherence to established guidelines.
• Ensured confidentiality of patient information by adhering to HIPAA regulations.

• Triaged and treated high-volume caseload in busy emergency room setting.
• Responded quickly to codes and coordinated efficient and skilled care.
• Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance care.
• Trained other nurse technicians on patient care and daily tasks, supporting growth and professional development.
• Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
• Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
• Collected specimens from patients for laboratory testing purposes.

• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Inventoried and ordered supplies for office.
• Provided secretarial and office management support while building cooperative working relationships.
• Answered signal lights, bells or intercom systems to determine resident needs.
• Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
• Observed and reported unusual symptoms and changes to charge nurse.

• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
• Observed and reported unusual symptoms and changes to charge nurse.
• Assisted residents with bathing and dressing to promote personal hygiene.

• Assisted customers with Duke Energy accounts to ensure account management.
• Managed high-volume calls while upholding customer satisfaction standards.
• Documented customer interactions accurately in company database.
• Resolved customer inquiries with precise information on products and services.
• Delivered exceptional customer service to address and resolve complaints promptly.
• Promoted customer satisfaction through knowledgeable and friendly problem resolution.
• Maintained professionalism under pressure, effectively diffusing tense situations.

• Engaged customers in discussions about Verizon accounts to address issues and product questions.
• Resolved customer inquiries and complaints promptly, maintaining high satisfaction standards.
• Managed high-volume calls while ensuring exceptional service delivery.
• Identified upselling opportunities based on customer needs and preferences.