BREYONNA JONES
Port Richey
Summary
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.
Overview
4
4
years of professional experience
Work History
Medical Logistics Dispatcher
Lab Logistics
New Port Richey, FL
05.2025 - 05.2026
- Assisted hospitals and couriers with routing updates and logistics support to ensure timely delivery of lab specimens.
- Managed airline reservations, flight changes, and travel coordination to support urgent medical transportation operations.
- Utilized routing software to optimize delivery routes, enhancing operational efficiency.
- Performed accurate data entry for shipment tracking, travel schedules, and delivery records.
Tour Guide
Balloon Museum
Miami, FL
06.2024 - 03.2025
- Guided visitors through exhibits, enhancing understanding of ballooning history and techniques.
- Trained new tour guides on museum operations and best practices for guest interaction.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Developed engaging narratives to enrich visitor experiences during tours.
Customer Service Agent
Omaha Steaks
Remote
05.2023 - 03.2024
- Processed orders efficiently using company-specific software to ensure accurate fulfillment.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Front Desk Receptionist
Miami Dade College - North Campus
Miami, FL
09.2022 - 04.2023
- Managed front desk operations, ensuring smooth check-in and check-out processes for students and visitors.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between departments, enhancing information flow and operational efficiency.
- Assisted with event planning logistics, contributing to successful campus events and activities.
Education
Associate of Arts - English Literature
Miami Dade College
Miami, FL06-2026
Skills
- CRM software
- Call center procedures
- Cross-functional teamwork
- Microsoft Office Suite
- Money Handling
- Inventory management
- Emergency response preparedness
- Transportation
- Conflict resolution
- Data analysis
- Documentation management
- Logistics software
- Freight management Know-how
Timeline
Medical Logistics Dispatcher
Lab Logistics
05.2025 - 05.2026
Tour Guide
Balloon Museum
06.2024 - 03.2025
Customer Service Agent
Omaha Steaks
05.2023 - 03.2024
Front Desk Receptionist
Miami Dade College - North Campus
09.2022 - 04.2023
Associate of Arts - English Literature
Miami Dade College