Brezzy Mcclendon
Deltona,FL
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
8
8
years of professional experience
Work History
Customer Care Manager
Duke Energy
06.2016 - 01.2024
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Streamlined communication channels for improved client interactions and faster issue resolution.
- Developed comprehensive training programs to increase team efficiency and productivity.
- Established positive relationships with clients, leading to increased customer loyalty and retention.
- Collaborated with cross-functional teams to address customer concerns, resulting in a holistic approach to problemsolving.
Education
Associate of Science - Health Information Technology
Florida Technical College
Orlando, FL05.2011
Skills
- Delegation and Supervision
- Training and Mentoring
- Research and Due Diligence
- Proficient in [Avaya, Power BI, Workforce Management, AnyConnect, MyTime payroll]
- Inter-Department Collaboration
- Escalation Management
- Account Updates
- Sales Support
- Schedule Management
- Cross-Functional Collaboration
- Sales Proficiency
- Data Tracking
Timeline
Customer Care Manager
Duke Energy
06.2016 - 01.2024
Associate of Science - Health Information Technology
Florida Technical College
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