Bri Copeland
Greenville,TX
Summary
I’m a wife and mom of two daughters. We’re a very sport oriented family. Most would say I’m a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
EDI Analyst
XIFIN
Greenville, TX
01.2022 - 01.2023
- Monitored daily processing reports from multiple sources to ensure accuracy of data transmission between trading partners.
Operations
XIFIN
Greenville, TX
01.2020 - 01.2021
- Planned routine operations and special projects under direction of operations manager.
- Created contracts for new pharmacies to esign.
Call Center Representative
Omnisys
Greenville, TX
01.2017 - 01.2020
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Submitted electronic claims to various insurance carriers.
- Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
Personal Assistant/Front Desk Receptionist
Huntex Properties
Greenville, TX
01.2014 - 01.2016
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Maintained confidential files related to personnel records or other sensitive information.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Managed office supplies inventory and placed orders when necessary.
- Recorded payment transactions into internal databases.
- Communicated effectively with customers, vendors, and other stakeholders involved in the payment process.
Education
High School Diploma -
Lone Oak High School
Lone Oak, TX05-2010
Skills
- Customer Support
- Relationship Building
- Reliability
- Time Management
- Organizational Skills
- Customer Service
- Cash Handling
- Word Processing
- Scheduling Appointments
- Filing
- Data Entry
- Payment Processing
Timeline
EDI Analyst
XIFIN
01.2022 - 01.2023
Operations
XIFIN
01.2020 - 01.2021
Call Center Representative
Omnisys
01.2017 - 01.2020
Personal Assistant/Front Desk Receptionist
Huntex Properties
01.2014 - 01.2016
High School Diploma -
Lone Oak High School
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