Jaliyah Roseberry
Kansas City,MO
Summary
To obtain a position in a well-established company where I can grow. Also to expand my learning, skills and experiences. Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Rediscover Urgent Care
Kansas City, Mo
08.2024 - Current
- Provide exceptional customer support to clients by resolving inquiries and complaints in a timely and professional manner.
- Required to have knowledge of computer programs, medical records and clerical duties
- Provide assistance to clients while checking in and checking out
- Other duties include, data entry, and maintaining a clean and positive workspace
- Part time remote work is also a requirement
Guest Services Expert/ Barista
Westin Marriott Hotel
Kansas City, Mo
01.2024 - 08.2024
- Provide exceptional customer service to guests
- Take initiative and deliver a variety of services to make sure guests enjoy their experience
- Interacting with guests, customers and staff
- Required to have knowledge of register use, data entry, money handling, and communication
- Utilized POS system to receive and process customer payments.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Caregiver
Aspen Homecare
Kansas City, Mo
01.2024 - 08.2024
- Required to care for clients in their own homes
- Provide assistance in helping with anything they might need
- Work with a great, professional attitude
- Ensuring clients safety throughout the day
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
Shipper
Freight Midway Auto Parts
Kansas City, Mo
01.2022 - 12.2022
- Required to package and create shipping labels for customer's car parts
- Provide good customer service to customers
- Also work with booking freight by taking inbound calls for large parts in office, while filing and documenting
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Ensured compliance with safety regulations while handling hazardous materials during the loading process.
- Maintained records of all outgoing shipments in tracking systems.
Patient Safety Attendant
Centerpoint Medical Center
Independence, Mo
01.2021 - 01.2022
- Participate in mental health patient centered care, by providing continuous close observation and monitoring high risk patients
- Documenting and ensuring that patients are safe during transport, tests, and procedures
- Other job duties were to take inbound calls and help schedule procedures
- Performed basic, non-invasive medical assistant duties.
- Maintained a safe environment by escorting patients to their destinations, preventing unauthorized access, and responding to potential hazards.
- Ensured that all necessary information was documented accurately in order to maintain accurate records regarding patient safety incidents.
- Ensured that all necessary documents were completed accurately and submitted on time.
Crew Member
Trader Joe's
Kansas City, Mo
01.2020 - 12.2020
- Customer service, sales, cashiering, uphold company standards, sales, organize and stock items on the shelf, cleaning, and answering inbound calls
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Followed instructions to properly arrange merchandise items.
- Built and maintained productive relationships with employees.
- Stocked shelves with merchandise and organized displays to promote sales.
- Stocked and rotated grocery products on shelves, ensuring freshness and accessibility.
- Greeted customers promptly and responded to questions.
Customer Service Rep
ResultsCo
Raytown, Mo
01.2020 - 12.2020
- Provide great customer service to customers
- Take inbound calls and occasionally make outbound calls
- Provide quality information to callers
- Manage and maintain a clean work desk
- Maintained high productivity levels while working independently in a remote setting part time.
Warehouse Associate
Jet.com
Edgerton, Ks
01.2020 - 12.2020
- Provided customer service by ensuring packages were prepared and shipped properly, material handling, order filing, maintained orderliness, and quality assurance, and maintained a clean and safe work environment
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Preserved safe work environment by maintaining clean workstations and pallet area.
Crew Member
Baskin Robbins/Topsy's
Kansas City, Mo
01.2019 - 12.2019
- Customer service, sales, cashiering, cash handling, maintaining a clean and safe work environment, problem solving, preparing/serving food and beverages, giving detailed explanations to guests on a variety of menu items, stocked and merchandised the products, and answered inbound calls
Education
Diploma -
Southeast High
Kansas City, Mo06.2020
Skills
- Life insurance
- Customer service
- Data entry
- Cash handling
- Communication
- Organization
- Empathy
- Problem solving
- MS Office (Word, Excel, PowerPoint, Outlook)
- Type 45 wpm
- Knowledge of working with diverse groups of people
- Inbound and outbound calls
- Clerical tasks
- Remote work
- Schedule management
- Front desk operations
References
Available upon request
Certification
- CPR Certification
Timeline
Receptionist
Rediscover Urgent Care
08.2024 - Current
Guest Services Expert/ Barista
Westin Marriott Hotel
01.2024 - 08.2024
Caregiver
Aspen Homecare
01.2024 - 08.2024
Shipper
Freight Midway Auto Parts
01.2022 - 12.2022
Patient Safety Attendant
Centerpoint Medical Center
01.2021 - 01.2022
Crew Member
Trader Joe's
01.2020 - 12.2020
Customer Service Rep
ResultsCo
01.2020 - 12.2020
Warehouse Associate
Jet.com
01.2020 - 12.2020
Crew Member
Baskin Robbins/Topsy's
01.2019 - 12.2019
Diploma -
Southeast High