Bria Allen
Fairburn,GA
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Pharmacy Technician
Avita Pharmacy
Atlanta, GA
05.2023 - Current
- Received and accurately filled prescriptions, including compounding medications.
- Processed third-party insurance claims for prescription medications.
- Performed data entry into pharmacy computer system related to patient demographics and prescription orders.
- Ordered supplies necessary for daily operations such as packaging materials and labels.
- Collaborated with pharmacists to address customer inquiries regarding drug information and availability.
- Monitored expiration dates on all medications stored in the facility and removed outdated items promptly.
- Provided customer service by answering phone inquiries about product availability, pricing, ordering procedures.
Assistant Manager of Operations
Walmart Neighborhood Market
Dunwoody, GA
05.2016 - 02.2022
- Created reports on customer feedback, complaints, and suggestions for management review.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Collaborated with team members to develop innovative solutions for operational challenges.
- Established standard operating procedures across all departments in order to streamline workflows.
- Assisted in developing operational plans and strategies to meet organizational objectives.
Education
Bachelor of Science - Health Administration
Columbia Southern Unoversity
Orange Beach, AL10-2022
Skills
- Insurance Verification
- Medication Dispensing
- Pharmacy operations
- Pharmaceutical Calculations
- Patient Counseling
- Insurance Billing
- Medication Packaging
- Drug Inventory Control
- HIPAA Compliance
- Billing support
- Workflow Optimization
Certification
- Licensed Pharmacy Technician
Accomplishments
- Omega Nu Lambda
Timeline
Licensed Pharmacy Technician
Avita Pharmacy
05.2023 - Current
Assistant Manager of Operations
Walmart Neighborhood Market
05.2016 - 02.2022
Bachelor of Science - Health Administration
Columbia Southern Unoversity
- Licensed Pharmacy Technician