Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Bria Allen

Fairburn,GA

Overview

8
8
years of professional experience
1
1
Certification

Work History

Licensed Pharmacy Technician

Avita Pharmacy
Atlanta, GA
05.2023 - Current
  • Received and accurately filled prescriptions, including compounding medications.
  • Processed third-party insurance claims for prescription medications.
  • Performed data entry into pharmacy computer system related to patient demographics and prescription orders.
  • Ordered supplies necessary for daily operations such as packaging materials and labels.
  • Collaborated with pharmacists to address customer inquiries regarding drug information and availability.
  • Monitored expiration dates on all medications stored in the facility and removed outdated items promptly.
  • Provided customer service by answering phone inquiries about product availability, pricing, ordering procedures.

Assistant Manager of Operations

Walmart Neighborhood Market
Dunwoody, GA
05.2016 - 02.2022
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
  • Collaborated with team members to develop innovative solutions for operational challenges.
  • Established standard operating procedures across all departments in order to streamline workflows.
  • Assisted in developing operational plans and strategies to meet organizational objectives.

Education

Bachelor of Science - Health Administration

Columbia Southern Unoversity
Orange Beach, AL
10-2022

Skills

  • Insurance Verification
  • Medication Dispensing
  • Pharmacy operations
  • Pharmaceutical Calculations
  • Patient Counseling
  • Insurance Billing
  • Medication Packaging
  • Drug Inventory Control
  • HIPAA Compliance
  • Billing support
  • Workflow Optimization

Certification

  • Licensed Pharmacy Technician

Accomplishments

  • Omega Nu Lambda

Timeline

Licensed Pharmacy Technician

Avita Pharmacy
05.2023 - Current

Assistant Manager of Operations

Walmart Neighborhood Market
05.2016 - 02.2022

Bachelor of Science - Health Administration

Columbia Southern Unoversity
  • Licensed Pharmacy Technician

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Bria Allen