Bria Arnold
Huntsville,AL
Summary
I have been working in retail since 2018 and the love I have for working in retail has been great. When I started in 2018, it was just for fun but I grew to love the dynamics of retail. However, my hope is to someday find a company that will teach me to not only grow but to retire in a field I love outside of retail shopping stores. My openness and willingness to learn and work in different fields that will teach me is what I hope within the next years to come.
Overview
7
7
years of professional experience
Work History
Store Manager
City Gear LLC
Birmingham, AL
04.2024 - Current
- Managed daily operations to ensure a smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Quality Inspector
Mazda Toyota Manufacturing
Huntsville, AL
04.2022 - 08.2023
- Providing wrap to ensure the quality of the vehicle
- Conducted inspections on the vehicle checking for dents, cuts, etc . Anything that could reflect the quality of the vehicle
- Assessed finished items for defects.
- Documented, filed and maintained proper inspection records and quality assurance documents.
- Produce great quality
Store Manager
Hibbett Sports Inc
Huntsville, AL
02.2021 - 11.2022
- Lead a team of 12 associates
- Manage store budget
- Track sales
- Scheduling
- Filing paperwork daily
- Trained and mentored associates to teach daily tasks and procedures.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
- Produce great customer service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prepared weekly schedules to verify proper floor coverage
Beauty Advisor
Sally Beauty Holdings Inc.
Huntsville, AL
12.2020 - 04.2022
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Greeted customers to determine wants or needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered store and merchandise questions and led customers to wanted items.
- Exchanged merchandise for customers and accepted returns.
- Recommended complementary products based on guest interests or items selected for purchase.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Team captain
Hibbett Sports Inc
Huntsville, AL
09.2020 - 02.2021
- Duties included, opening and closing
- Bank drops and pickups
- Filing paperwork daily
- Produce great customer service
Assistant Manager
Hibbett Sports
Huntsville, AL.
04.2018 - 04.2019
- Duties included, opening and closing
- Bank drops and pickups
- Filing paperwork daily
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of projects.
- Produce great customer service.
Education
B.A - Biology
Alabama A&M University
Huntsville, ALBiology
Alabama A & M University
Normal, AL08.2026
Skills
- Leadership and management training
- Visual Merchandising
- Payroll and scheduling
- Inventory and ordering
- Communication and problem solving
- Operations management
- POS systems
- Decision making and problem solving
- Excellent customer service
- Critical Thinking
- Problem Anticipation and Resolution
Timeline
Store Manager
City Gear LLC
04.2024 - Current
Quality Inspector
Mazda Toyota Manufacturing
04.2022 - 08.2023
Store Manager
Hibbett Sports Inc
02.2021 - 11.2022
Beauty Advisor
Sally Beauty Holdings Inc.
12.2020 - 04.2022
Team captain
Hibbett Sports Inc
09.2020 - 02.2021
Assistant Manager
Hibbett Sports
04.2018 - 04.2019
B.A - Biology
Alabama A&M University
Biology
Alabama A & M University