Bria Berry
Belleville,IL
Summary
Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
10
10
years of professional experience
Work History
Operations Admin
FedEx
Sauget, IL
08.2025 - Current
- Streamlined daily operations to enhance efficiency and service delivery.
- Coordinated communication between departments to ensure timely information flow.
- Managed inventory control, reducing waste and optimizing stock levels for operational needs.
- Evaluated existing software systems for potential improvements leading to increased efficiency in day-to-day operations.
Delivery Driver
Uber Eats
St. Louis, United States
03.2021 - Current
- Coordinated the delivery of goods to various customers, ensuring on-time delivery with minimal delays.
- Maintained accurate records of delivery details such as invoices and proof of delivery.
- Complied with driving rules as well as company policies and procedures regarding safe vehicle operations.
Team Lead
Party City
Fairview Heights, United States
08.2024 - 03.2025
- Mentored junior sales associates, resulting in their rapid progression within the company.
- Conducted regular team meetings to review progress, address challenges, and set goals for continued growth.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Team Lead
Hibbett Sports
Belleville, United States
02.2024 - 08.2024
- Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences.
- Used in-store systems to locate inventory and place special orders for customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Cleaning Specialist
Elite Corporation Service
Fairview Heights, United States
11.2023 - 02.2024
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and sanitized bathrooms, aisle and other similar areas according to established protocols.
- Used time management and efficient cleaning methods to meet deadlines.
- Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
- Provided excellent customer service, addressing client concerns promptly and professionally.
Fulfillment Associate
Amazon
Sauget, United States
04.2023 - 09.2023
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
Package Handler
FedEx
Sauget, United States
08.2022 - 03.2023
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Multi tasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Maintained clean, safe work environment through regular cleaning duties and promoting teamwork among staff members.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
Inventory Associate
RGIS
Fairveiw, United States
03.2022 - 07.2022
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided accurate data entry for all received items, ensuring timely updates to the inventory database.
- Contributed to successful store audits by maintaining accurate inventory records and documentation.
- Used hand-held devices and computers to record and monitor inventory levels and complete audits to uncover and address inaccuracies.
- Removed trash, debris and other waste materials from premises.
Sales Associate
Moto-Mart
Belleville, United States
11.2021 - 03.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
- Maintained clean and orderly work station.
- Completed end-of-shift paperwork accurately and promptly for seamless hand off between shifts.
Confined Space/ Fire Watch
TekSolv
Collinsville, United States
06.2021 - 11.2021
- Maintained a thorough understanding of federal, state, and local regulations pertaining to confined space entry and rescue procedures.
- Prevented injuries or fatalities by identifying hazardous conditions prior to attempting any confined space entry or rescue operation.
- Helped maintain compliance with OSHA regulations regarding fire safety measures onsite.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Customer Service Representative
Internal Revenue Service
St. Louis, United States
09.2020 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
Shoe Specialists
New Balance
Fairview Heights, United States
02.2020 - 06.2020
- Developed strong relationships with customers, building trust and loyalty for repeat business.
- Provided exceptional customer service by promptly addressing concerns or inquiries, resolving issues professionally and efficiently.
- Developed strong product knowledge to effectively answer customer inquiries and provide accurate information.
- Conducted thorough foot measurements for accurate sizing, leading to improved customer comfort and fewer returns.
- Verified cleanliness and organization of storage areas and carts.
Sales Associate
Bath and Body Works
Fairview Heights, United States
08.2019 - 01.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Sales Associate
Rainbow
Fairview Heights, United States
02.2018 - 08.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Processed incoming stock and documented product information to manage inventory levels.
- Adhered strictly to company policies regarding returns/exchanges while keeping customers' best interests in mind.
Team Lead
Adidas
Katy, United States
11.2016 - 01.2018
- Conducted regular inventory audits to maintain accurate stock levels and minimize shrinkage due to theft or damage.
- Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Associate
Spirit Halloween
Katy, United States
08.2016 - 11.2016
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Unpacked trucks, moved merchandise and stocked shelves to provide an appealing sales floor and positive customer experience.
- Increased sales revenue by effectively up-selling and cross-selling retail products to customers.
- Worked with the floor team and managers to meet a wide range of customer needs.
Team Member
Krispy Kreme
Fairview Heights, United States
11.2015 - 07.2016
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Trained new employees on customer service, money handling and organizing strategies.
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Used POS system to process sales, returns, online orders, and gift card activation.
- Answered incoming calls, greeted callers, provided information and transferred calls to appropriate parties.
Education
High School Diploma -
Belleville West High School
Belleville05.2016
Timeline
Operations Admin
FedEx
08.2025 - Current
Team Lead
Party City
08.2024 - 03.2025
Team Lead
Hibbett Sports
02.2024 - 08.2024
Cleaning Specialist
Elite Corporation Service
11.2023 - 02.2024
Fulfillment Associate
Amazon
04.2023 - 09.2023
Package Handler
FedEx
08.2022 - 03.2023
Inventory Associate
RGIS
03.2022 - 07.2022
Sales Associate
Moto-Mart
11.2021 - 03.2022
Confined Space/ Fire Watch
TekSolv
06.2021 - 11.2021
Delivery Driver
Uber Eats
03.2021 - Current
Customer Service Representative
Internal Revenue Service
09.2020 - 02.2021
Shoe Specialists
New Balance
02.2020 - 06.2020
Sales Associate
Bath and Body Works
08.2019 - 01.2020
Sales Associate
Rainbow
02.2018 - 08.2019
Team Lead
Adidas
11.2016 - 01.2018
Sales Associate
Spirit Halloween
08.2016 - 11.2016
Team Member
Krispy Kreme
11.2015 - 07.2016
High School Diploma -
Belleville West High School