MORRIS TASHIMA
Newark
Summary
Dedicated Operations Admin with a proven track record of optimizing operational quality and customer service at FedEx Ground. Skilled in vehicle inspections, customer complaint resolutions, and dispatch operations. Proficient in managing equipment audits and maintenance reporting. Known for exceptional customer engagement and effective communication, with a talent for staff training and support.
Overview
25
25
years of professional experience
Work History
Operations Admin
FedEx Ground
11.2020 - 09.2024
- Administered clerical and administrative tasks, ensuring operational quality and customer service excellence
- Provided support in vehicle inspections, customer complaint resolutions, and monthly maintenance reporting activities
- Facilitated efficient linehaul dispatch operations by accurately entering event details into online systems
- Oversaw daily equipment audits and management using Scan-to-Scan system, and process damaged and repaired assets effectively
Package Handler
FedEx Ground
05.2018 - 11.2020
- Efficiently sorted and transported packages to their designated areas, ensuring operational flow and safety standards were maintained
- Utilized manual handling techniques to load vehicles with packages, adhering to weight distribution and space optimization guidelines
Mail Carrier
United States Postal Service
06.2013 - 05.2018
- Streamlined mail sorting procedures to enhance delivery efficiency, ensuring accurate sequence alignment by address for residential and business deliveries
- Executed daily mail and package distribution tasks via foot and vehicle routes, maintaining a consistent and reliable service
Security Guard
US Security Associates Inc
02.2010 - 06.2013
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Skill Instructor
Community Options Inc
07.2007 - 10.2009
- Facilitated life skills training for individuals with developmental disabilities
- Assisted with medication management and medical appointments
Skill Instructor
1st Cerebral Palsy of NJ
03.2005 - 07.2007
Skill Instructor
Saint Johns Community Service
02.2000 - 12.2004
Education
Certification - Human Resource, Payroll & Merchandising Management
Middlesex County College
01.2011
Diploma -
Weequahic High School
01.1996
Skills
- Microsoft Office
- Customer Service
- Time management
- Interpersonal skills
Websites
Timeline
Operations Admin
FedEx Ground
11.2020 - 09.2024
Package Handler
FedEx Ground
05.2018 - 11.2020
Mail Carrier
United States Postal Service
06.2013 - 05.2018
Security Guard
US Security Associates Inc
02.2010 - 06.2013
Skill Instructor
Community Options Inc
07.2007 - 10.2009
Skill Instructor
1st Cerebral Palsy of NJ
03.2005 - 07.2007
Skill Instructor
Saint Johns Community Service
02.2000 - 12.2004
Certification - Human Resource, Payroll & Merchandising Management
Middlesex County College
Diploma -
Weequahic High School
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