Bria Brantley
Ridgeland,SC
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
6
6
years of professional experience
Work History
Fulfillment Associate
Amazon.Inc
Pooler , GA
06.2024 - 11.2024
- Packed items according to customer's specifications and requirements.
- Accepted, processed, and quickly filled orders.
- Adapted to changing priorities and tasks based on Amazon warehouse needs and order volumes.
- Fulfilled orders quickly to accomplish challenging daily objectives.
Deposit Operations Specialist
Wells Fargo, NA
Charlotte , NC
10.2023 - 01.2024
- Performing outbound communication to branches and customers via phone, retrieving necessary information and documentation, while contacting customers to advise upon request relating to customer accounts.
- Conducted research with software tools to make decisions based on whether checks would be retuned or paid.
- Investigated accounts as necessary complying with Federal and State protocols, regulations, guidelines, and procedures
- Performed check negotiations, reviewing checks through ATMS, Mobile, OTC, and various other systems accustomed for.
Fraud Detection Specialist
Bank of America
Johnson City, TN
01.2022 - 02.2023
- Proficiency in handling fraud detection software and conducting a thorough analysis of suspicious activity relating to accounts.
- Utilized advanced fraud detection tools to investigate suspicious activities and identify fraudulent transactions while leading cases into investigations of suspected fraudulent activity, determining liability, and issuing appropriate resolutions.
- Taking appropriate measures minimizes risk and loss to the bank, complying with Visa, MasterCard, and federal, and state regulations.
Associate
Asurion Insurance/Verizon
Columbia, SC
03.2020 - 04.2021
- Collaborated with cross-functional teams to evaluate and provide recommendations on new mobile devices and technologies for enterprise use
- Assist with providing an exceptional customer experience troubleshooting smart devices resolving hardware and software issues promptly and remotely
- Demonstrated clientele diversity expertise while achieving all objectives for service, productivity, and quality; maintaining professionalism ensuring optimal performance
Call Center Representative
Bank of America/CVL
Columbia, SC
03.2020 - 07.2020
- Responded to customer inquiries and complaints relating to auto loans efficiently while resolving issues in a timely and professional manner
- Responsible for building and maintaining positive relationships by going above and beyond with customer service, ensuring all questions cancellations, and confirmations are handled appropriately.
- Provided thorough product information and recommendations regarding auto loans.
Telemarketing Sales Representative
GS4 Security and Surveillance
Columbia, SC
05.2019 - 10.2019
- Responsible for conducting cold calling
Qualifying leads and closing sales while working professionally and diligently on behalf of the company - Effectively managing customer contact listing
Explaining the benefits or advantages of the service and obtaining payment information if necessary - Conducted administration tasks such as but not limited to data entry
Education
Associate of Arts - Business Administration
Strayer University
Savannah, GA08-2019
Skills
- Loading and unloading
- Shipping and Receiving
- Check processing adjustments
- Exceptional attention to detail
- Strong organizational skills
- Adherence to confidentiality policies
- Transaction monitoring
- Cybersecurity
- Suspicious activity reporting
- Microsoft PowerPoint, Excel, and Word
- Sales closing
- Logging call information
- Payment processing
- Dispute resolution
Timeline
Fulfillment Associate
Amazon.Inc
06.2024 - 11.2024
Deposit Operations Specialist
Wells Fargo, NA
10.2023 - 01.2024
Fraud Detection Specialist
Bank of America
01.2022 - 02.2023
Associate
Asurion Insurance/Verizon
03.2020 - 04.2021
Call Center Representative
Bank of America/CVL
03.2020 - 07.2020
Telemarketing Sales Representative
GS4 Security and Surveillance
05.2019 - 10.2019
Associate of Arts - Business Administration
Strayer University
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