Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Bria Brittain

Bria Brittain

Arlington,VA

Summary

Proven expertise in administrative support and customer service, demonstrated through impactful roles at American Airlines and Pride Staffing. For AA handling daily task prioritization and activation proficiency, significantly enhancing bag-tagging processes to customer's satisfaction. Renowned for punctuality, reliability, and exceptional interpersonal skills, consistently achieving team spirit and fostering relationships.

Overview

3
3
years of professional experience

Work History

Customer Assistance Representative

American Airlines
Washington, DC
05.2024 - Current
  • Greet passengers upon arrival and departure, providing ticketing assistance and general information.
  • Transmit information or documents to customers through email, mailings or facsimile machine.
  • Process payment transactions utilizing point of sale systems.
  • Verify identification documents such as passports or driver's licenses.
  • Provide customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
  • Assist with baggage check-in and tagging for customers.
  • Resolve conflicts between passengers using effective interpersonal skills.
  • Collaborate closely with team members to achieve project objectives and meet deadlines.
  • Approach customers and engaged in conversation through use of effective interpersonal and people skills.

Certification Coordinator

Pride Staffing Northern Vriginia
Fairfax, VA
04.2023 - 04.2024
  • Processed certification and customer relations, with a report to the director.
  • Familiarity with CMS to process customer inquiries for annual renewals and applications for certification.
  • On a daily basis, duties included interpreting and applying policies and operating procedures for the association.
  • Responsible for handling confidential documents and information, sensitive documents, and possessing a high level of attention to detail.

Certification Specialist-Temp

Association for Medical Colleges
Washington, DC
05.2022 - 08.2022
  • Collaborated with team members to identify potential areas for improvement in the certification process.
  • Developed and implemented compliance policies and procedures.
  • Managed data entry activities related to customer certifications into internal databases.
  • Evaluated applications and associated documentation to determine eligibility.

Education

Master of Arts - English & Creative Writing

Southern New Hampshire University
Hooksett, NH
08-2018

Master of Arts - Organizational Management

Arizona Global Campus Aka Ashford University
Chandler, AZ
03-2013

Bachelor of Arts - Communications

Governors State University
University Park, IL
01-2000

Skills

  • Administrative support
  • Task prioritization
  • Computer proficiency
  • Microsoft PowerPoint
  • Customer service
  • Punctuality and reliability

Affiliations

  • Self-published author of several books selling on Amazon. Poised to write other titles in the future.

Timeline

Customer Assistance Representative

American Airlines
05.2024 - Current

Certification Coordinator

Pride Staffing Northern Vriginia
04.2023 - 04.2024

Certification Specialist-Temp

Association for Medical Colleges
05.2022 - 08.2022

Master of Arts - English & Creative Writing

Southern New Hampshire University

Master of Arts - Organizational Management

Arizona Global Campus Aka Ashford University

Bachelor of Arts - Communications

Governors State University

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Bria Brittain