LATASHA HARVIN-JENNINGS
Jacksonville,FL
Summary
Dedicated Customer Service Representative with extensive experience in call center operations and client relations. Successfully resolved complex inquiries, enhanced client satisfaction, and managed financial documentation with precision. Strong background in CRM systems, data accuracy, and conflict de-escalation in high-volume environments.
Overview
9
9
years of professional experience
Work History
Customer Assistance Representative
Select Portfolio Servicing
Jacksonville, FL
09.2025 - 06.2026
- Delivered direct customer assistance regarding loan deferrals, assumptions, reinstatement quotes, and financial mitigation options.
- Educated clients on foreclosure processes and financial relief options to reduce hardship and improve retention.
- Managed escrow accounts with precision, tracking deposits, disbursements, and timely transaction processing.
- Processed payoff requests accurately while collaborating with loan officers to gather critical client documentation.
Intake Specialist
Atrium Staffing
Remote
02.2025 - 07.2025
- Delivered client-centric communication to enhance client satisfaction and streamline file triage.
- Verified legal and identity documentation, significantly reducing errors and paperwork discrepancies.
- Managed I-9 documentation compliance across 100+ employment records.
Administrative Assistant
Remedy Staffing
Jacksonville, FL
12.2024 - 02.2025
- Maintained compliance records including COIs and W-9 forms to ensure accurate vendor/client onboarding.
- Streamlined reporting and administrative workflows using Excel and Infor software.
Customer Support & Data Entry Representative
Concentrix
Jacksonville, FL
05.2021 - 12.2023
- Handled incoming customer calls and live chats, resolving loan payment queries, account cancellations, and declined orders.
- Investigated unrecognized transactions and provided prompt solutions to maintain strong customer satisfaction ratings.
- Logged and updated detailed customer interaction notes within the CRM system.
- Processed high volumes of customer data daily while maintaining a 98% accuracy rate.
Warehouse Administrative Assistant / Customer Service
Adecco Staffing
Jacksonville, FL
02.2017 - 04.2021
- Handled high-volume customer inquiries regarding deliveries, billing updates, and payment processing.
- Supported shipment scheduling and delivery timelines to ensure customer commitments were consistently met.
- Maintained brand reputation through professional communication and effective dispute resolution.
Education
Associate of Science - Healthcare Management
Ultimate Medical Academy
Clearwater, FLHigh School Diploma -
The University High School
Bridgeport, CTSkills
- Customer Support & Engagement
- Call Center Support
- Multi-Channel Chat & Phone Resolution
- Account and Financial Assistance
- Escrow & Loan Deferrals
- Payment Processing
- Billing Inquiries
- Loss Mitigation
- Accounts Reconciliation
- Operations & Compliance
- I-9 Compliance
- Document Verification
- Data Entry Accuracy (98%)
- Technical Proficiency
- CRM Software
- Microsoft Office Suite
- Excel
- Word
- Infor
- Google Sheets
- Active Listening
- Conflict De-Escalation
- Confidentiality Standards
Timeline
Customer Assistance Representative
Select Portfolio Servicing
09.2025 - 06.2026
Intake Specialist
Atrium Staffing
02.2025 - 07.2025
Administrative Assistant
Remedy Staffing
12.2024 - 02.2025
Customer Support & Data Entry Representative
Concentrix
05.2021 - 12.2023
Warehouse Administrative Assistant / Customer Service
Adecco Staffing
02.2017 - 04.2021
Associate of Science - Healthcare Management
Ultimate Medical Academy
High School Diploma -
The University High School