Bria Brittain
Arlington,VA
Summary
Dynamic Communication Assistant with expertise in optimizing customer interactions and managing projects efficiently. Leverages strong organizational abilities and communication skills to improve service delivery and enhance operational workflows. Committed to fostering a positive customer experience while ensuring adherence to established protocols.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Customer Assistant Representative
American Airlines (National Reagan Airport)
Arlington, Virginia
05.2024 - Current
- Addressed passenger inquiries and concerns promptly, contributing to improved service satisfaction.
- Streamlined customer check-in and boarding processes, ensuring smooth passenger transitions.
- Managed luggage handling operations, ensuring compliance with tagging procedures for efficient retrieval.
- Trained new staff on customer assistance protocols and operational systems.
Holiday Sales Associate - Nordstrom Pentagon City
Nordstrom
Arlington, VA
11.2022 - 12.2022
- Opened and managed eight registers, efficiently handling daily cash transactions with pre-counted currency.
- Assisted customers with gift card and cash payments, facilitating purchases and clothing selections across handbags, jewelry, and accessories departments.
- Maintained stock on the floor and utilized the register system to check quantities storewide, supporting customer online orders.
- Attended continuing training on cash register sales, seeking out and retaining customers.
Transcript Verification Associate (Temporary)
Association of American Medical Colleges
Washington, DC
04.2022 - 07.2022
- Coordinated review process for 800+ applications daily, ensuring timely processing and adherence to standards.
- Reviewed over 20% of transcripts to approve for correctness; names, addresses, colleges, and dates. Update applicant information.
- Reviewed applications daily for compliance with AAMC guidelines to facilitate progress to the next steps.
- Assessed transcripts for accuracy and forwarded reports to senior staff for final review.
Student Transcript Verification Associate-NOVA
Northern Virginia Community College
Fairfax, VA
01.2020 - 07.2020
- Evaluated transcripts for 100% accuracy and contacted students for updates, maintaining operations in office and hybrid formats.
- Utilized new data entries, such as Multiple Measures, Parchment, and Image Now, to enhance transcript processing.
- Utilized multiple CMS software platforms to reduce wait times for transcript review and ensure accurate record maintenance.
- Collaborated daily with higher-level staff to coordinate transition steps for students.
Education
Master of Arts - English & Creative Writing
Southern New Hampshire University
Hooksett, NH08-2018
Bachelor of Arts - Mass Communications
Governors State University
University Park, IL01-2000
Skills
- Customer Engagement
- Attention to Detail
- Time management
- Team collaboration
- Conflict resolution
- Effective communication
- Written communication
- Business correspondence
- Adaptability
- Microsoft Office Suite
Personal Information
- Title: Associate/Coordinator/Communication/Client Services/Customer Services
- Availability: Prepared to begin within two weeks of making an offer
- Authorized to work in the US for any employer
Certification
Copyediting & Proofreader Certification
October 2022 to November 2022
Just received Certification for UniversalClass.com in Copyediting and Proofreading., Substitute Teaching Certification
Going to get it. Asap
Additional Information
Dedicated professional eager to transfers skills into a new opportunity. Authorized to work in the U.S, non- smoker and eager to begin in two weeks after an offer is made.
Timeline
Customer Assistant Representative
American Airlines (National Reagan Airport)
05.2024 - Current
Holiday Sales Associate - Nordstrom Pentagon City
Nordstrom
11.2022 - 12.2022
Transcript Verification Associate (Temporary)
Association of American Medical Colleges
04.2022 - 07.2022
Student Transcript Verification Associate-NOVA
Northern Virginia Community College
01.2020 - 07.2020
Master of Arts - English & Creative Writing
Southern New Hampshire University
Bachelor of Arts - Mass Communications
Governors State University