Bria Johnson
Catonsville,MD
Summary
A customer service specialist who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Overview
12
12
years of professional experience
Work History
Clinical Support
University Of Maryland Hospital
04.2020 - Current
- HR assistant
- Collecting I9 documents
- Managed mobile vaccination clinics.
- Registrar and navigated at different clinics.
- Assisted patients with daily ADL's during the Covid 19 pandemic.
Medical Assistant
Chesapeake Ent
05.2023 - 07.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answering calls, scheduling appointments in the call center.
PCA
Sinai Hospital
11.2019 - 04.2021
- Helped patients maintain healthy skin by checking wounds,assessing integrity, and bathing bedbound individuals.
- Completed EKGs on patients and token out catheters.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
GNA
Genesis Catonsville Commons
07.2014 - 03.2020
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Receptionist / PRP Coordinator
Helping Empower All Lives
08.2016 - 07.2019
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Managed the office upkeep.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
Retail Sales Associate
Ruum American Kid's Wear / American Eagle
10.2011 - 12.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
Education
CNA/ GNA
Amercian Red Cross
High School Diploma -
Milford Mill Academy
Baltimore, MD06.2010
Skills
- Customer service oriented
- Excellent communication skills
- Professional phone etiquette
- Epic
- Flexible HIPAA compliance
Timeline
Medical Assistant
Chesapeake Ent
05.2023 - 07.2023
Clinical Support
University Of Maryland Hospital
04.2020 - Current
PCA
Sinai Hospital
11.2019 - 04.2021
Receptionist / PRP Coordinator
Helping Empower All Lives
08.2016 - 07.2019
GNA
Genesis Catonsville Commons
07.2014 - 03.2020
Retail Sales Associate
Ruum American Kid's Wear / American Eagle
10.2011 - 12.2014
CNA/ GNA
Amercian Red Cross
High School Diploma -
Milford Mill Academy
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