DARINAE DALLAS
Dallas,USA
Summary
Dedicated emerging student teacher with a passion for fostering student success through effective multitasking skills. Proficient in implementing diverse instructional strategies and integrating technology to create engaging classroom environments. Skilled in lesson planning, assessments, and providing personalized tutoring to support student learning and growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clinical Support
United Health Group
USA
03.2023 - Current
- Assess, plan, and implement care strategies that are individualized by patient and directed toward the most appropriate, least restrictive level of care
- Identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services
- Complete administrative documentation for member records including but not limited to disenrollment, transitioning, creating authorization shells, attaching documents (i.e., medical records), and logging therapy information
- Assist in a smooth coordination of members care between health providers and the health plan
- Analyzed customer interactions to boost service quality and team efficiency
- Triage inbound calls manage member inquiries / requests, and resolve or escalates to appropriate naviHealth or health plan personnel
- Run and / or review reports to monitor assigned team duties are completed
- Assign chain of command as appropriate when reporting issues or concerns
- Attend naviHealth meetings as requested
- HIPPA CERTIFIED
Student Administration
Texas A&M University (MAIN CAMPUS)
College Station
01.2021 - 03.2023
- Maintains a variety of fiscal, administrative, and academic records
- Participates in the planning and execution of administrative operations
- Help with the daily task
- File, organize and manage all clerical data
- Focused on achieving exceptional results in fast-paced environments
- Helped with maintaining student records
- Assisted in finding scholarships for students
- Streamlined administrative workflows, enhancing efficiency and productivity
- Analyzed and optimized record-keeping processes to ensure compliance and accuracy
- Managed precise organization of academic and fiscal data to support decision-making
- Coordinated with multiple departments to facilitate seamless administrative functions
Expert Customer service II
AT&T (ADA STAFF) contract
08.2020 - 01.2021
- Handle a high volume of inquiries via phone, email, and live chat
- Assist customers with inquiries or concerns related to a company's products or services
- Provide and answers to questions, resolving issues, and maintaining a positive customer experience
- Managed100+ daily customer interactions, ensuring detailed resolution and satisfaction
- Streamlined response mechanisms, reducing customer wait time by20%
- Introduced a feedback system that improved service delivery and customer engagement
- Trained new staff, enhancing team capability and service quality
- Analyzed customer feedback to identify trends and implement strategic improvements
Intern Banker
Bank of America
Dallas, TX
05.2020 - 01.2021
- Maintained positive working relationship with fellow staff and management.
- Implemented strategies to take advantage of new opportunities.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Helped monitor daily operations within the branch office.
- Researched industry-related topics such as competitive landscape, pricing, legal issues.
- Provided technical assistance when needed for online banking platforms.
Education
Master of Science - Law
Liberty University
LynchburgBachelor Degree - Science interdisciplinary studies
Liberty University
Lynchburg09.2024
Bachelors of - Kinesiology
Texas A&M COLLEGE STATION
College station08.2020
High School Diploma - undefined
North Dallas High School
Dallas05.2020
Skills
- Customer Service
- Attention to Detail
- Risk Management
- Quality Assurance
- Conflict Resolution
- Networking
- Time Management
- Problem-Solving
- HIPPA VERIFICATION
- Scholarship Placement
- HIPAA Compliance
- Record Keeping
- Decision Support
- Academic Support
- Coordination
- Administrative Support
- Efficiency Improvement
- Call Volume Reduction
- Classroom management
- Teaching methods
- Communication
- Financial software
- Cash counting
- Credit analysis
- Financial planning
- Digital banking
Certification
- December enrollee
- Pending course work
INTERNSHIPS
- Medical Scribe, Equity Solutions, Feb 2022 - Nov 2022, Dallas, TX
- Recorded details of chief complaint, history of present illness, review of systems, past medical history, social history, family medical history, disease risk factors, medications, and allergies
- Documented details of the physical exam, including pertinent positives and negatives, noted abnormalities, and patient general condition
- Ensures compliance with EMR-required measured data, such as E/M coding requirements, Meaningful Use criteria, and documentation of medical decision making
- Expert customer service II, Duke Energy, May 2020 - Sep 2020, North Carolina
- Analyzed customer inquiries at Duke Energy, enhancing response efficiency by 30%
- Streamlined data management processes significantly reduce retrieval times
- Provided peer training on new software, improving team productivity and morale
- Initiated a customer feedback strategy that informed service improvements
- Revamped digital filing system to enhance document accessibility
- Designed a dynamic FAQ section, reducing call volumes by 20%
- Business accounts, Pro Assurance, Apr 2021 - Dec 2021, College Station
- 30% - Review and set up claim files for the claims project
- 30% - Review, prepare, and back-scan paper files into the Document Management System
- 30% - research contact information and court filings for claim files
- 5% - Provide various administrative support duties to the department as needed
- 5% - perform special projects as directed by management
HIGHLIGHTED COURSES
- Ethical Reflection Human Life, Aug2023, Liberty University
- Medical terminology, Aug2020, Texas A&M University
- Personal Health, Aug2021, Texas A&M
Timeline
Clinical Support
United Health Group
03.2023 - Current
Student Administration
Texas A&M University (MAIN CAMPUS)
01.2021 - 03.2023
Expert Customer service II
AT&T (ADA STAFF) contract
08.2020 - 01.2021
Intern Banker
Bank of America
05.2020 - 01.2021
Bachelor Degree - Science interdisciplinary studies
Liberty University
Bachelors of - Kinesiology
Texas A&M COLLEGE STATION
High School Diploma - undefined
North Dallas High School
Master of Science - Law
Liberty University