Bria Johnson
Henrico,VA
Summary
Spirited professional successful in providing quality patient care for assigned patients under direct supervision of licensed nurse. Strong verbal and written documentation abilities. Experienced in managing competing tasks in high-volume healthcare settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Consultant
Progressive Insurance Remote
07.2022 - Current
- Support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products.
Truck Driver Class
Eagle Transport Corporation
01.2022 - Current
- Coordinate & complete pick up of designated products from regional terminals
- Manage all aspects of safe truck operation and care, according to Eagle Safety policies & procedures
- Transport & deliver designated fuel products to customer stores and/or facilities, as assigned
- Prepare and complete all equipment and delivery reports accurately and efficiently
Dental Assistant
Atlantic Dental Care
04.2018 - 01.2022
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties
- Cleaned and sterilized instruments between patients to protect from infection risks
- Completed tooth impressions to support creation of accurate dental work to correct problems such asmissing teeth
- Recorded patients' health histories, documented current symptoms and pulled up records from priorvisits for dentists to view and evaluate
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care
- Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities,decay and problem areas needing treatment.
Dental Assistant
Lorenzo Modeste DDS, Family Dentistry
02.2017 - 03.2018
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns
- Administered sealing compounds and protective coatings to boost tooth enamel strength and minimizecavity risk
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care
- Cleaned and sterilized instruments between patients to protect from infection risks
- Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities,decay and problem areas needing treatment.
Sales Associate
Crazy
02.2016 - 07.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specificmerchandise
- Tracked stock using company inventory management software
- Implemented up-selling strategies such as recommending accessories and complementary purchasesto boost revenue
- Processed product returns and assisted customers with other selections.
Call Center Representative
General Dynamics Information Technology
08.2014 - 07.2015
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center “scripts” when handling different topics
- Identifying customers’ needs, clarify information, research every issue and providing solutions
Education
Associate of Science - Registered Nurse
Bryant And Stratton College
Richmond, VA08.2026
Associate of Science -
ECPI University
Newport News, VA2017
High School Diploma -
Matoaca High School
Chesterfield, VA2013
Tractor -
Trailer Driving school
Richmond, VAOctober 2021
Skills
- Retail sales
- Customer Service
- Call Center
- CSR
- Customer Care
- Customer Support
- Dental Assisting
- Organizational Skills
- Tractor-trailer (Less than 1 year)
Certification
CPR Certification
Class A CDL
November 2021 to November 2026
Tanker Endorsement
Hazmat Endorsement
Doubles & Triples Endorsement
TWIC Card
Timeline
Customer Service Consultant
Progressive Insurance Remote
07.2022 - Current
Truck Driver Class
Eagle Transport Corporation
01.2022 - Current
Dental Assistant
Atlantic Dental Care
04.2018 - 01.2022
Dental Assistant
Lorenzo Modeste DDS, Family Dentistry
02.2017 - 03.2018
Sales Associate
Crazy
02.2016 - 07.2017
Call Center Representative
General Dynamics Information Technology
08.2014 - 07.2015
Associate of Science - Registered Nurse
Bryant And Stratton College
Associate of Science -
ECPI University
High School Diploma -
Matoaca High School
Tractor -
Trailer Driving school
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