Bria Jones
Dynamic and results-driven professional with extensive experience at McDonald’s, excelling in employee training and customer service. Proven ability to enhance team performance through effective leadership and communication. Skilled in cash handling and fostering a collaborative work environment, consistently achieving sales goals and improving customer satisfaction.
Professional trainer with strong background in team development and performance improvement. Adept at creating and implementing training programs that enhance team skills and operational efficiency. Reliable and adaptable, known for fostering collaborative environments and achieving high standards through team effort and dynamic problem-solving. Key skills include mentorship, training program development, and effective communication.
Experienced with training and developing crew members to achieve operational excellence. Utilizes effective training methods to enhance team skills and performance. Track record of fostering productive and cohesive work environment through strong leadership and communication abilities.
Work History
Crew Trainer
3 Years 3 Months- Facilitated ongoing training sessions to enhance staff skills and improve performance.
- Provided feedback to management on employee performance and training needs.
- Promoted teamwork by fostering a positive work culture among crew members.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Crew Member
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Crew Member
- Trained new crew members on operational procedures and customer service standards.
- Monitored product quality and freshness, addressing issues as they arose for optimal customer satisfaction.
- Participated in team meetings to discuss strategies for improving workflow efficiency and customer engagement initiatives.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Crew Member
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated cash register efficiently, ensuring accurate transaction processing.
- Maintained cleanliness and organization of store displays, contributing to a welcoming environment.
- Collaborated with team members to restock shelves promptly, supporting inventory management efforts.
- Implemented safety protocols during daily operations, promoting a safe work environment for all staff.
- Worked well with teammates and accepted coaching from management team.
Crew Trainer
- Trained new crew members on operational procedures and customer service standards.
- Assisted in maintaining cleanliness and organization of the restaurant environment.
- Supported team in achieving daily sales goals through effective upselling techniques.
- Ensured compliance with food safety regulations during food preparation and service.
- Monitored inventory levels and assisted in stock management processes.