Summary
Overview
Work History
Education
Skills
Projects
Coursework
Timeline
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Bria Love

Hillside,NJ

Summary

Dynamic leader with a proven track record at USPS, enhancing operational efficiency and customer satisfaction. Expert in mail sorting and package handling, coupled with exceptional problem-solving and communication skills. Achieved consistent sales growth at Renewal by Andersen through strategic customer relationships and effective team mentorship. Proficient in Microsoft Office Suite and CRM software, ensuring meticulous attention to detail and reliability in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Mail Supervisor

USPS
12.2015 - Current
  • Coordinated interdepartmental communications via an internal courier system, fostering improved collaboration between teams.
  • Implemented a tracking system for high-value shipments, ensuring reliable delivery and increased customer satisfaction.
  • Improved workflow efficiency, managing incoming and outgoing mail in a timely manner.
  • Conducted regular audits of mailing equipment, scheduling necessary maintenance or repairs as needed for optimal performance.
  • Streamlined mail sorting processes by implementing efficient organizational systems.
  • Collaborated with HR department to ensure timely distribution of payroll checks, employee correspondence, and other important internal documents.
  • Maximized productivity through effective delegation of tasks among team members based on individual strengths and workload capacity.
  • Safeguarded sensitive information by adhering to strict confidentiality protocols when handling mail containing personal data.
  • Increased workplace safety by implementing guidelines for proper lifting techniques when handling heavy parcels or packages.
  • Maintained up-to-date knowledge of postal regulations and policies, applying them consistently throughout all tasks.
  • Ensured prompt deliveries to customers by coordinating with courier services and monitoring shipment progress.
  • Provided excellent customer service, addressing inquiries and resolving concerns related to mail delivery efficiently and professionally.

Inside Sales Representative Supervisor

Renewal by Andersen
09.2019 - 12.2020
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Used CRM software to maintain detailed contact logs and account records.
  • Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
  • Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
  • Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.

Education

Bachelor of Science - Information Technology; Cybersecurity

Kean University
Union, NJ
12.2024

Skills

  • Microsoft Office Suite
  • Email clients (Outlook)
  • Java
  • JavaScript
  • Linux/Unix
  • Nodejs
  • Mobile Application
  • Network Protocols
  • Visual Studio Code
  • Zendesk
  • Python
  • SQL
  • Communication
  • Collaboration
  • Critical Thinking
  • Problem Solving
  • Analytical Skills
  • Package handling
  • Safety procedures
  • Postal regulations
  • Mail sorting
  • Data entry proficiency
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication

Projects

Cybersecurity Lab, Developed project plans, schedules, and budgets to create a cybersecurity lab, Coordinated team meetings and facilitated communication between team members, Monitored project progress and identified potential risks, Conducted risk assessments and implemented mitigation strategies, Successfully delivered the project within scope, schedule, and budget constraints, Completed project two months ahead of original planned date, 03/23 Recipe App for College Students, Developed a mobile application called StudentEats for IOS/Android platforms using React Native, Conducted user research and gathered feedback to iterate and improve the app's user experience, Utilized Visual Studio Code and Expo for version control, debugging, and testing, Resolved technical issues, optimized app performance, and ensured compatibility across different devices and OS versions, 09/23

Coursework

  • IT Security
  • Linux/Unix
  • Project Management
  • Mobile Application

Timeline

Inside Sales Representative Supervisor

Renewal by Andersen
09.2019 - 12.2020

Mail Supervisor

USPS
12.2015 - Current

Bachelor of Science - Information Technology; Cybersecurity

Kean University

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Bria Love