Tarrita Williams
United States Postal Service (USPS)
Chicago,IL
1
Language
7
years of professional experience
Accomplished, detail-oriented administrative and human services professional with over 10 years of progressively responsible experience in confidential records management, regulatory compliance, organizational communications, and operational support across federal, logistics, and public-sector environments. Demonstrated expertise in conducting audits, enforcing standard operating procedures, coordinating workflow processes, and providing direct supervisory leadership in high-volume, fast-paced settings. Skilled in training and developing staff, maintaining accurate and secure documentation, and interfacing effectively with diverse populations including vulnerable individuals, families, and community stakeholders. Currently completing an Associate of Applied Science in Human Resources and Organizational Leadership (expected September 19, 2026), with specialized coursework in employment law, workforce development, organizational behavior, and human services ethics. Committed to leveraging extensive operational expertise and academic preparation to contribute to the mission-driven work of Illinois Agencies. Proven ability to handle sensitive and confidential information in accordance with federal and state privacy regulations, including HIPAA-adjacent protocols, FOIA-compliant records management, and applicable provisions of the Code of Federal Regulations (CFR). Adept at multitasking, prioritizing competing demands, and delivering consistent, high-quality outcomes in environments serving the public good. Brings a comprehensive foundation in personnel management, collective bargaining agreement interpretation, quality assurance, process improvement, and cross-functional team coordination gained through sustained, high-performance tenures with the United States Postal Service and Amazon. A compassionate, organized, and mission-aligned professional seeking to transition operational excellence and federal-sector leadership experience into meaningful public service with the State of Illinois. Deeply committed to ethical conduct, equitable service delivery, and the protection of the communities that Illinois state agencies are entrusted to serve.
Work History
Acting 204-B Supervisor / Mail Handler Assistant
3 Years 8 Months- Assumed acting supervisory duties as a 204-B Supervisor, a federally designated leadership role, in addition to performing core mail handler duties.
- Coordinated workflow among team members to enhance efficiency and service delivery.
- Supervised daily operations, ensuring compliance with USPS policies and procedures.
- Responsibilities encompassed personnel management, workflow coordination, USPS policy compliance, safety enforcement, incident documentation, and quality control across multiple shift operations.
- Supervised 10–25 mail processing personnel per shift as Acting 204-B Supervisor, providing real-time direction, performance coaching, and conflict resolution to maintain operational efficiency and staff accountability.
- Enforced compliance with the USPS Postal Operations Manual (POM), Employee and Labor Relations Manual (ELM), and relevant Collective Bargaining Agreement (CBA) provisions governing employee conduct, attendance, leave usage, and progressive discipline procedures.
- Maintained daily operational logs, incident reports, and supervisor activity documentation, ensuring compliance with federal record-keeping requirements and USPS administrative standards.
- Coordinated mail flow and processing timelines, ensuring timely delivery of Priority Mail, First-Class Mail, Parcel Select, and special handling classifications, consistently achieving service window targets.
- Conducted informal counseling sessions and issued documented warnings in accordance with progressive discipline procedures, protecting both employee rights and agency interests while maintaining a productive work environment.
- Monitored employee attendance patterns, leave usage, and FMLA eligibility and compliance, coordinating with HR and labor relations representatives on documentation, reporting, and follow-up actions.
- Designed and delivered shift-level training sessions for new and reassigned mail handlers on equipment operation, ergonomic procedures, safety protocols, and USPS processing standards, reducing new-hire ramp-up time.
- Performed regular safety inspections of the work floor, identified workplace hazards, and submitted corrective action reports and safety improvement recommendations to facility management and safety officers.
- Coordinated with union stewards on employee grievances, actively participating in Step 1 grievance discussions to facilitate timely, fair, and mutually satisfactory resolutions in accordance with CBA procedures.
- Maintained confidential employee records, performance documentation, and disciplinary files with rigorous security controls in accordance with federal privacy regulations and USPS administrative policy.
- Communicated operational updates, schedule changes, and policy directives to frontline staff through shift briefings, written memoranda, USPS bulletin systems, and direct one-on-one consultations.
- Ensured facility-wide compliance with OSHA workplace safety standards, USPS Emergency Action Plans, and applicable pandemic-era operational health and safety protocols, maintaining zero recordable incidents on managed shifts.
- Managed workflow adjustments during peak seasonal surges, effectively redistributing labor resources to sustain throughput targets while avoiding overtime overruns.
- Served as the primary liaison between processing floor staff and facility management, accurately translating leadership directives into actionable, team-level operational instructions and ensuring bidirectional information flow.
- Identified and escalated processing irregularities, mail theft indicators, suspected policy violations, and workplace misconduct to Postal Inspection Service personnel and facility management through proper reporting channels.
- Applied critical thinking and rapid decision-making skills to resolve equipment malfunctions, unanticipated staffing shortfalls, and processing emergencies during shift operations, minimizing service disruptions.
- Served as a frontline operational supervisor and mail handler assistant for one of the nation's largest federal agencies, overseeing daily mail processing, personnel oversight, and compliance functions within a high-volume Chicago-area processing and distribution facility.
Audit Process Coach (APC)
3 Years 6 Months- Led quality assurance and compliance efforts within Amazon's fulfillment operations network as the Audit Process Coach (APC) tasked with evaluating operational integrity, training associates, and implementing process improvement initiatives.
- Led training sessions to enhance team performance and operational efficiency.
- Developed and implemented process improvements to streamline workflows and reduce errors.
- Mentored new hires, fostering a culture of continuous learning and collaboration.
- Analyzed workflow data to identify bottlenecks and implement solutions
- Mentored team members on process improvements and operational efficiency
- Led cross-functional teams in optimizing fulfillment strategies and reducing errors
- Developed training materials to enhance employee onboarding experience
- Facilitated continuous improvement initiatives, resulting in streamlined operations
- Collaborated with management to establish performance metrics and best practices
- Implemented new technologies to improve tracking and reporting processes
- Mentored junior team members in process coaching techniques for better workforce performance.
- Assisted in the implementation of new technology systems within the production environment, training staff appropriately on usage while monitoring its impact on overall efficiency.
- Trained operators on new process methodologies, ensuring consistent adherence to best practices.
- Collaborated with engineering and quality teams for process improvements, increasing product quality and reliability.
- Performed regular audits on safety protocols, maintaining a high standard of compliance throughout the facility.
Education
Associate of Applied Science - Human Resources And Organizational Leadership
- Relevant Coursework: Employment Law & Compliance, Organizational Behavior, Workforce Development, Human Services Ethics, Compensation & Benefits Administration, Training & Development, HR Information Systems, Labor Relations, Diversity & Inclusion in the Workplace, Strategic Human Resources Management
- Awards / Achievements: Business Certificate awarded on June 30, 2026
- Awarded a Scholarship by the Chicago Housing Authority/Springboard to Success Scholarship Program on July 17,2026
- Degree completion on September 19, 2026 brings formal academic credentials in Human Resources directly complementing 10+ years of operational HR-adjacent experience in federal and private sector environments.
- GPA: 3.7
- Dean's List: Fall Quarter 2025
- Honor Roll: Winter Quarter 2024
Skills
Confidential Records Handling
Regulatory Compliance & Enforcement
Organizational Communications
Complex Problem Solving
Employee & Labor Relations
Staff Training & Development
Technical Documentation & Reporting
Administrative & Office Support
Workflow Coordination & Process Improvement
Keyboarding & Data Entry
File management systems
Customer & Client Services
Audit Oversight & Quality Assurance
Background Check Coordination
Federal & State Policy Interpretation
Scheduling & Calendar Management
Meeting Coordination & Minute-Taking
Case File Organization
Volunteer Program Coordination
Trauma-Informed Communication
HIPAA / FOIA / CFR Compliance
Microsoft Office Suite
Electronic Health / Case Record Systems
Safety Protocol Adherence
Interdepartmental Collaboration
Performance Monitoring & Coaching
SOPs Development & Implementation
Incident Documentation & Reporting
Diversity
Equity & Inclusion Awareness
Community & Human Services Alignment
Languages
English
Full Professional
Timeline
Acting 204-B Supervisor / Mail Handler Assistant
United States Postal Service (USPS)
01.2023 - 09.2026Read More
Audit Process Coach (APC)
Amazon
07.2019 - 01.2023Read More
Rasmussen University
Associate of Applied Science from Human Resources And Organizational Leadership
Read More
Personal Information
- Available: Immediately
Technical Skills
Document creation, professional correspondence drafting, policy and procedure writing, form development, and report formatting, Data tracking and organization, audit log management, reporting dashboards, formula use for compliance metrics and KPI monitoring, Email management, calendar scheduling, meeting coordination, distribution list management, and professional correspondence archiving, Training presentation design, leadership briefing decks, operational summary presentations, and compliance training materials, Virtual collaboration, remote meeting facilitation, team channel management, document sharing, and cross-functional communication, route management, delivery tracking, and operational data retrieval, employee time tracking, leave management, and payroll compliance documentation, audit scheduling, compliance documentation, KPI dashboards, and associate performance tracking, digital file organization, document retrieval, and records lifecycle management, DIAD handheld devices, parcel tracking, chain-of-custody documentation, and accountability mail processing, organization, retrieval, and maintenance of digital records in compliance with access control and privacy standards, generation of audit reports, incident documentation, corrective action tracking, and performance trend analysis