Bria Mouzon
Receptionist
Ladson,SC
Summary
Organized and dependable individual successful at managing multiple priorities with a positive attitude.Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Department Manager
H&M, Mauritz & Hennes
North Charleston, SC
05.2021 - Current
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
ADS Agent
Dial America
North Charleston, SC
12.2020 - 03.2021
- Advised customers about new products and assisted customers in determining best product for needs.
- Obtained client information by answering telephone calls.
- Informed clients of policies and procedures.
- Resolved caller issues quickly and thoroughly.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Established strong customer relationships, building recommendations and loyalty.
Cashier
CVS
North Charleston, SC
09.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
Student Intern
Counseling and Behavioral Services, LLC
Florence, SC
02.2019 - 05.2019
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Provided clerical support, addressing routine, and special requirements.
- Interacted with patients by phone, email, or in-person to provide information.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Gathered, organized and input information into digital database.
Customer Service Representative
David’s Bridal
Florence, SC
12.2018 - 04.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Shift Leader
Cold Stone Creamery
North Charleston, SC
06.2015 - 08.2018
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
Student Tutor/Advisor Assistant
Francis Marion University
Florence, SC
12.2015 - 05.2016
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Responded to email and telephone requests to provide students with specific information.
- Monitored student progress and provided feedback and support.
Education
Bachelor of Science - Psychology, Biology
Francis Marion University
Florence, SC 08.2015 - 5 2019
High School Diploma -
Cane Bay Highschool
Summerville, SC 08.2011 - 5 2015
Skills
Team playerundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
A good traveler has no fixed plans and is not intent on arriving.
Lao Tzu
Timeline
Department Manager
H&M, Mauritz & Hennes
05.2021 - Current
ADS Agent
Dial America
12.2020 - 03.2021
Cashier
CVS
09.2019 - 01.2020
Student Intern
Counseling and Behavioral Services, LLC
02.2019 - 05.2019
Customer Service Representative
David’s Bridal
12.2018 - 04.2019
Student Tutor/Advisor Assistant
Francis Marion University
12.2015 - 05.2016
Bachelor of Science - Psychology, Biology
Francis Marion University
08.2015 - 5 2019
Shift Leader
Cold Stone Creamery
06.2015 - 08.2018
High School Diploma -
Cane Bay Highschool
08.2011 - 5 2015
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