Bria Mouzon
Receptionist
Ladson,SC
Summary
Organized and dependable individual successful at managing multiple priorities with a positive attitude.Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Department Manager
H&M, Mauritz & Hennes
North Charleston, SC
05.2021 - Current
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
ADS Agent
Dial America
North Charleston, SC
12.2020 - 03.2021
- Advised customers about new products and assisted customers in determining best product for needs.
- Obtained client information by answering telephone calls.
- Informed clients of policies and procedures.
- Resolved caller issues quickly and thoroughly.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Established strong customer relationships, building recommendations and loyalty.
Cashier
CVS
North Charleston, SC
09.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
Student Intern
Counseling and Behavioral Services, LLC
Florence, SC
02.2019 - 05.2019
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Provided clerical support, addressing routine, and special requirements.
- Interacted with patients by phone, email, or in-person to provide information.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Gathered, organized and input information into digital database.
Customer Service Representative
David’s Bridal
Florence, SC
12.2018 - 04.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Shift Leader
Cold Stone Creamery
North Charleston, SC
06.2015 - 08.2018
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
Student Tutor/Advisor Assistant
Francis Marion University
Florence, SC
12.2015 - 05.2016
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Responded to email and telephone requests to provide students with specific information.
- Monitored student progress and provided feedback and support.
Education
Bachelor of Science - Psychology, Biology
Francis Marion University
Florence, SC 08.2015 - 5 2019
High School Diploma -
Cane Bay Highschool
Summerville, SC 08.2011 - 5 2015
Skills
Team player
Active listener
Staff Management
Complaint resolution
Professional telephone demeanor
Organization
Flexible and Adaptable
MS Office
Dependable and Responsible
Route dispatch
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
A good traveler has no fixed plans and is not intent on arriving.
Lao Tzu
Timeline
Department Manager
H&M, Mauritz & Hennes
05.2021 - Current
ADS Agent
Dial America
12.2020 - 03.2021
Cashier
CVS
09.2019 - 01.2020
Student Intern
Counseling and Behavioral Services, LLC
02.2019 - 05.2019
Customer Service Representative
David’s Bridal
12.2018 - 04.2019
Student Tutor/Advisor Assistant
Francis Marion University
12.2015 - 05.2016
Bachelor of Science - Psychology, Biology
Francis Marion University
08.2015 - 5 2019
Shift Leader
Cold Stone Creamery
06.2015 - 08.2018
High School Diploma -
Cane Bay Highschool
08.2011 - 5 2015