Bria Murry
Carlsbad,NM
Summary
Dynamic Waitress Trainer at Buffalo Wild Wings with a proven track record in enhancing service quality through effective coaching and mentoring. Skilled in customer service and problem-solving. I successfully prepare and conduct training sessions that improved menu knowledge and operational efficiency, ensuring a seamless transition for new staff in a high-volume environment.
Overview
4
4
years of professional experience
Work History
Waitress Trainer
Buffalo Wild Wings
Carlsbad, NM
02.2021 - Current
- Ensured accurate order taking to improve service quality.
- Provided ongoing coaching and feedback to new servers, facilitating a smooth transition to their roles.
- Worked directly with servers for many shifts during training process.
- Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
- Conducted comprehensive training sessions for new servers, focusing on menu knowledge, customer service skills, and POS system operation.
- Garnished dishes and beverages to serve visually appealing menu items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted other wait staff members in times of heavy customer traffic.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Provided exceptional service to high volume of daily customers.
- Explained goals and expectations required of trainees.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
Education
High School Diploma -
Carlsbad High School
Carlsbad, NM06-2021
Skills
- Customer service
- Time management
- Multitasking
- Communication skills
- Coaching and mentoring
- Problem solving
- Taking transactions
- Computer skills
Affiliations
- I am very passionate about working out and staying active.
- I enjoy reading from time to time.
- Also when I have the time I like to travel and try new things.
Timeline
Waitress Trainer
Buffalo Wild Wings
02.2021 - Current
High School Diploma -
Carlsbad High School
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