Bria Pastrana
Stockton,CA
Summary
Dynamic Payment Analyst Specialist with a proven track record at Family Resource Center, excelling in payment processing and data analysis. Adept at resolving discrepancies and enhancing customer service through effective communication. Recognized for meticulous attention to detail and self-motivation, ensuring accurate financial reporting and client satisfaction.
Overview
7
7
years of professional experience
Work History
Payment Analyst Specialist-Non Profit
Family Resource Center
Stockton, CA
01.2022 - Current
- Processing Childcare Provider Payments
- Reduced financial discrepancies by verifying accounting statements.
- Reviewed and processed payments for accuracy and completeness.
- Garnishments
- Direct Deposits
- Union Due Fees & Reporting
- Returned Checks
- Problem Solving Timesheet Issues
- Program Auditing
- County/State Program Reports
Customer Service Representative- NON-PROFIT
Family Resource Center
Stockton, CA
01.2021 - 01.2022
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Answer the phone, confirm scheduled appointments and provide general communication and support services to all clients and staff as directed by the SCC Supervisor.
- Responsible for informing public about the Centralized Eligibility List (CEL), R and R department and how to become program eligible.
- Interacts with public, clients, providers and agency staff directly
- Work closely with SCC Case workers assisting transition of clients onto the program
Dietary Lead
Sutter Delta Hospital
Antioch, CA
01.2018 - 01.2022
- Assists in the planning, scheduling, and supervision of Health Center dietary staff.
- Assists in developing all menus and standardized recipes for Health Center residents assessing preferences and nutritional needs.
- Determines the amount and type of food and supplies required for daily menus.
- Assists in developing work assignments for all dietary staff assigning specific jobs and spot-checking work to ensure standards are met.
- Contact the dietitian if unplanned or special therapeutic diets are ordered.
- Inspects equipment to determine repairs or maintenance needs.
Education
High School Diploma -
Liberty High
Brentwood, CA06.2012
Skills
- Communication skills
- Payment processing
- Data analysis
- Customer service
- Attention to detail
- Self motivation
- Planning & Organizing
- Time management
Timeline
Payment Analyst Specialist-Non Profit
Family Resource Center
01.2022 - Current
Customer Service Representative- NON-PROFIT
Family Resource Center
01.2021 - 01.2022
Dietary Lead
Sutter Delta Hospital
01.2018 - 01.2022
High School Diploma -
Liberty High
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