Bria Singletary
Azle,TX
Summary
Results-driven professional with focus on leadership and achieving organizational goals. Known for enhancing team collaboration and delivering consistent, high-quality outcomes. Adaptable to evolving demands and skilled in strategic decision-making and conflict management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Brand Ambassador
Montblanc
Grand Prairie, TX
01.2024 - Current
- My responsibility as Brand Ambassador is:
- Introduce sales strategies and other brand initiatives to gain customer loyalty which resulted in 1 million in sales.
- Successfully sold the first High Artistry Writing Instrument through our Ecommerce platform.
- Establish and maintain a client relationship by contacting clients in various methods.
- Foster special connections with VICs by communicating, attending events and keeping them updated on the latest pieces.
- Collaborate with companies and organizations to assist with their purchasing needs.
- Provide concise and clear communication with clients and team members.
- Engage clients through storytelling about luxury products and brand heritage.
- Gather customer feedback for product development purposes and customer satisfaction.
General Manager
Flea Style
Fort Worth, TX
06.2022 - 06.2023
- My responsibility as General Manager Was:
- Develop a business plan to successfully achieve $4 million between three stores (Flea Style, Wide Brim and Heirloom Haul).
- Oversee management operations of Wide Brim by providing leadership and guidance to the employees.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Created Areas of Responsibilities for the managers to increase store performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintain company’s KPIs- ADT, SPH, and UPT
- Improved team member engagement by providing constructive feedback, one on one meetings and developing individual career paths.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Manage P&L report(s): cash management and payroll.
Store Manager/ Store Manager Specialist
Lucky Brand Jeans
Southlake, TX
06.2021 - 06.2022
- My responsibility as the Store Manager was:
- Coach, develop & inspire team of 8 employees for advancement which would consist of daily chats and monthly meetings.
- Communicate clear and concise direction through effective leadership.
- Motivate and support my team members.
- Maintain company key performance indicators by focusing on SPH, UPT, ADT and Conversion
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Exceed team goals and resolved issues by sharing and implementing customer service initiatives.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- As store manager specialist I would:
- Recruit qualified team members with driven talent to increase business and store goals.
- Analyze and incorporate new training methods and techniques.
- Conduct store needs assessments, identifying skills, behaviors or knowledge gaps that need addressing.
3rd Key Manager
Johnny Was
Southlake, TX
04.2019 - 06.2021
- My responsibility as 3rd Key Manager was:
- Provide high quality customer service in high-end retail based on industry knowledge, understanding product, material and construction, and awareness of clients wants and needs.
- Established a client book over +100, which led to 50% outreach and maintaining of client relationships.
- Maintain Company key performance indicators by focusing on Conversion, UPT and salesfloor goals.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Opened and closed stores in absence of senior managers.
- Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
- Boosted sales through effective merchandising and consistent restocking of high-traffic items.
- Trained, managed and motivated employees to promote professional skill development.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sales Lead Keyholder
Lucky Brand Jeans
Southlake, TX
07.2014 - 04.2019
- My responsibility as Sales Lead Keyholder was:
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Promoted from Sales Associate to Lead Sales Keyholder in three months.
- Handled opening and closing duties to keep the store organized, well-stocked and running smoothly.
- Maintain store and self appearance.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Suggested additional items and merchandise to boost sales.
- Communicating clear and concise direction through effective leadership.
Education
Associates of Arts -
Tarrant County College
Fort Worth, TXSkills
- Brand Management
- Customer service
- Sales and Operations
- Store Management
- Team Development
- Strategic Planning
- Hiring and Training
- Recruitment and Hiring
- Employee Coaching and Mentoring
- Microsoft (Word, PowerPoint, Excel, Teams and SharePoint)
- Customer Relationship Management
Certification
CliftonStrengths Assessment | Gallup: Includer, Woo, Positivity, Restorative and Arranger
Timeline
Brand Ambassador
Montblanc
01.2024 - Current
General Manager
Flea Style
06.2022 - 06.2023
Store Manager/ Store Manager Specialist
Lucky Brand Jeans
06.2021 - 06.2022
3rd Key Manager
Johnny Was
04.2019 - 06.2021
Sales Lead Keyholder
Lucky Brand Jeans
07.2014 - 04.2019
Associates of Arts -
Tarrant County College