Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bria Tyson

Phoenix,AZ

Summary

Dedicated professional with a diverse skill set, blending data entry proficiency, exceptional customer service, and a solid foundation in medical practices. Detail-oriented and organized, I thrive in fast-paced environments, ensuring accuracy and efficiency. My commitment to patient care and administrative excellence makes me an asset to any team. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Data Entry Specialist

JPMorgan Chase & Co
03.2022 - Current
  • Gathering invoices, statements, reports, personal details, documents and information
  • Keying and Re keying sensitive information into database
  • Reviewing data for deficiencies or errors, Research and obtain further information for incomplete documenting any incomplete paperwork.
  • Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
  • Compiled data and reviewed information for accuracy prior to input.
  • Completed data entry tasks with accuracy and efficiency.
  • Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.

Scheduler

Premier Refinishing Company
02.2024 - 04.2024
  • Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems
  • Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.

Sr. Specialist ( Contract)

Target
10.2023 - 01.2024
  • Responsible for detecting, investigating and preventing fraudulent activity
  • Also, analyze financial transactions and data to identify and investigate potential fraudulent activity
  • Develop and implement fraud prevention strategies and procedures to minimize fraudulent activity
  • Work with law enforcement and legal teams to investigate and prosecute fraud claims.
  • Improved customer trust by promptly addressing and resolving reported instances of fraud.
  • Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
  • Maintained detailed records of all detected fraud incidents for future reference and analysis.
  • Improved efficiency by automating routine tasks related to fraud detection and prevention efforts.
  • Strengthened communication channels between departments, ensuring a coordinated approach towards combating fraud within the organization.

Accounts Payable /Accounts Receivable (Contract)

Freeport-McMoRan
08.2023 - 10.2023
  • Cyber Attack Clean up also help prepare and disburse invoices to customers
  • Resolve issues with delinquent accounts through contacting and working with the customer
  • Reconcile transactions with statements
  • Maintain accurate financial record of all receivable transactions, verifications
  • Working with multiple programs Ex: SAP ,Yardi, Basware, CAS, Excel, Teams, Outlook, SalesForce.

Customer Service Representative

TriWest Healthcare Alliance
07.2022 - 07.2023
  • Working IB and OutBound Assisting veterans with referrals, claim denials and claim information also updating information for veterans or providers and appointing to a preferred provider
  • Reviewing information reaching out and confirming and rescheduling appointments
  • Providing information,navigating online, data entry
  • Confirming information on referrals and diagnosis descriptions
  • Informing patients of required care or new preferences collected on new referrals
  • Developed a database of [x] medical providers and [x] providers in the U.S., resulting in increased quality of service provided to customers
  • Conducted proactive investigations of claims fraud, resolving more than [x] fraudulent claims per year.

Client Service Representative

Vanguard
08.2021 - 07.2022
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Consistently met or exceeded established goals related to new account acquisition and asset growth within existing accounts.
  • Assisted clients with retirement planning, offering tailored advice based on their financial goals.
  • Educated clients on the benefits of various IRA types, assisting them in making informed decisions about their retirement savings options.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.

Caregiver

Ridgecrest Nursing and Rehabilitation Center
10.2021 - 01.2022
  • Providing comprehensive care and support to individuals recovering from illness, injury, or surgery
  • Assisting with bathing, grooming, dressing, toileting, and feeding as needed
  • Performing light housekeeping duties such as cleaning, laundry, and organizing living spaces.

Nursing Aide

Nursing Resources
03.2019 - 08.2021
  • One on one care
  • Personal Care
  • This involves assisting with activities such as bathing, dressing, grooming, toileting, and feeding
  • Medication Management
  • Ensuring the individual takes their prescribed medications at the right times and in the correct dosages
  • Meal Preparation
  • Planning and preparing nutritious meals that meet the person's dietary needs and preferences
  • Mobility Assistance
  • Providing support with walking, transferring from one place to another, and exercises if necessary
  • Companionship
  • Engaging in conversations, social activities, and hobbies to provide emotional support and prevent feelings of loneliness
  • Household Tasks
  • Assisting with light housekeeping, laundry, and errands to maintain a clean and organized living space
  • Monitoring Health
  • Keeping track of vital signs, symptoms, and any changes in condition, and communicating with healthcare professionals as needed
  • Safety and Comfort
  • Ensuring the environment is safe, comfortable, and tailored to the individual's needs, including adjusting lighting, temperature, and furniture arrangement.

Education

No Degree -

Pima Medical Institute
Phoenix, AZ
10.2024

High School Diploma -

Rock Island High School
Rock Island, IL
05.2011

Skills

  • Research
  • Computer skills
  • Communication skills
  • Time management
  • Microsoft office
  • Computer literacy
  • Customer service
  • Microsoft excel
  • Microsoft powerpoint
  • Data Analysis Skills
  • Microsoft Office
  • English
  • Accuracy and Attention to Detail
  • Critical Thinking
  • Problem-solving abilities
  • Customer Relations

Certification

  • CPR Certification
  • First Aid Certification
  • State Tested Nursing Assistant

Timeline

Scheduler

Premier Refinishing Company
02.2024 - 04.2024

Sr. Specialist ( Contract)

Target
10.2023 - 01.2024

Accounts Payable /Accounts Receivable (Contract)

Freeport-McMoRan
08.2023 - 10.2023

Customer Service Representative

TriWest Healthcare Alliance
07.2022 - 07.2023

Data Entry Specialist

JPMorgan Chase & Co
03.2022 - Current

Caregiver

Ridgecrest Nursing and Rehabilitation Center
10.2021 - 01.2022

Client Service Representative

Vanguard
08.2021 - 07.2022

Nursing Aide

Nursing Resources
03.2019 - 08.2021

No Degree -

Pima Medical Institute

High School Diploma -

Rock Island High School

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Bria Tyson