Briah Hightower
Houston,TX
Summary
Strategic communicator with 4+ years of experience coordinating high-volume operations, client relations, and service excellence across healthcare, aviation, and customer service industries. Skilled at creating clear messaging, managing client experiences, optimizing workflows, and collaborating across teams. Adept at using Microsoft Office and CRM systems to support organizational goals and enhance customer satisfaction.
Overview
5
5
years of professional experience
Work History
Patient Access Representative II
Memorial Hermann Health System
Houston, TX
11.2023 - Current
- Coordinate patient intake and scheduling for high-volume healthcare facility, ensuring seamless communication between departments and enhancing patient satisfaction scores.
- Manage insurance verifications and patient inquiries, delivering clear, empathetic communication in high-pressure environments.
- Implement streamlined intake procedures, contributing to a 15% decrease in wait times.
Flight Attendant
Chaplain Enterprise
Houston, TX
01.2022 - 11.2023
- Led onboard communication for passenger safety and service delivery, managing conflict resolution and crisis coordination under tight timelines.
- Enhanced customer experience by proactively addressing client needs and feedback, achieving a high customer satisfaction rating.
- Collaborated with ground operations and management teams to optimize client boarding and departure processes.
Healthcare Service Representative
Kelsey-Seybold Clinic
Houston, TX
03.2020 - 01.2022
- Acted as frontline communication specialist for clinic operations, managing patient appointments, service communications, and billing inquiries with accuracy and professionalism.
- Developed patient-friendly communication templates to clarify appointment processes and billing questions, reducing confusion and complaints.
- Supported marketing and outreach efforts by delivering patient education materials and promoting clinic services.
Education
Bachelor of Science - Communication
University of Houston
VictoriaAssociate of Arts -
San Jacinto College
Pasadena, TXSkills
- Client Relations
- Communication
- Project Coordination
- Operations Coordination
- Customer Journey Optimization
- Crisis Resolution
- Conflict Resolution
- Healthcare Communications
- Service Communications
- Microsoft Office Suite
- CRM Systems
- Social Media Coordination
Timeline
Patient Access Representative II
Memorial Hermann Health System
11.2023 - Current
Flight Attendant
Chaplain Enterprise
01.2022 - 11.2023
Healthcare Service Representative
Kelsey-Seybold Clinic
03.2020 - 01.2022
Bachelor of Science - Communication
University of Houston
Associate of Arts -
San Jacinto College
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