Toyshea Taliaferro
Memphis,TN
Summary
Dedicated and reliable customer service professional with extensive experience in retail, food service, and call center environments. Proven ability to assist customers effectively, resolve issues efficiently, and thrive in fast-paced settings. Expertise in managing transactions, processing returns, and addressing inquiries with a consistently positive demeanor. Committed to delivering exceptional service that fosters customer loyalty and satisfaction.
Overview
12
12
years of professional experience
Work History
Customer Support Specialist
Nike
01.2018 - Current
- Assisted customers with orders, returns, and inquiries via phone and chat.
- Handled refunds and billing problems with care and accuracy
- Worked with different teams to solve delivery and product issues
- Met goals for handling calls quickly and keeping customers satisfied
Customer Service Representative
Sonic
03.2016 - 12.2018
- Resolved inquiries regarding billing and payment concerns.
- Corrected discrepancies in billing to maintain current account status.
- Recorded customer data with precision.
- Provided clear policy explanations to minimize additional queries.
Sales Associate
Macy’s
03.2014 - 06.2016
- Supplied customers with comprehensive product details.
- Oversaw loyalty card registration to boost customer interaction.
- Ensured checkout space remained organized.
- Developed impactful connections to sustain client retention.
Hostess / Guest Services
Olive Garden
03.2013 - 02.2015
- Facilitated guest seating efficiently during high-traffic periods.
- Managed customer grievances with courteous and professional communication.
- Coordinated with servers to deliver memorable experiences for guests.
- Supported payment operations and resolved billing challenges.
Education
High School Diploma - undefined
Bolton High School
Arlington, TN01.2014
Skills
- Answering questions and resolving issue's
- Data entry and accuracy
- Teamwork and communication
- Time management and multitasking
- Basic computer skills (Microsoft Word, Excel, Outlook)
Timeline
Customer Support Specialist
Nike
01.2018 - Current
Customer Service Representative
Sonic
03.2016 - 12.2018
Sales Associate
Macy’s
03.2014 - 06.2016
Hostess / Guest Services
Olive Garden
03.2013 - 02.2015
High School Diploma - undefined
Bolton High School