BRIAHNA WATSON
Nashville,TN
Summary
Ambitious and highly motivated with several years of work from home call center experience, including health care, concierge, appointment scheduling, pharmacy benefits, entry level sales and minor technical support. Familiar with most Microsoft and Google applications along with various customer management systems including Avaya, Twilio, Five9, Zendesk, Ringcentral and Hubspot.
Overview
3
3
years of professional experience
Work History
Jr. Sales Representative
Profile Plan
, TN
06.2023 - 02.2024
- Developed relationships with new customers by providing product information and advice.
- Provided customer service to existing customers by responding to inquiries in a timely manner, checking order statuses & scheduling in-store appointments.
- Customer support via email, live chat & phone support.
- Identified and qualified potential customers through outbound calling.
- Developed effective scripts for making cold calls, managing conversations, and overcoming objections.
Pharmacy Benefits Representative
CVS
Nashville, TN
10.2022 - 05.2023
- Inbound and outbound calls assisting members with their pharmacy benefit plans as well as placing/tracking medication orders for members
- Answering questions regarding the members prescription insurance and medication coverage
- Making calls to the doctors office/pharmacy on members behalf for medication refills and prior authorizations.
Customer Service Representative
Xtend Healthcare, LLC
, TN
01.2021 - 02.2022
- Level ll Covid-19 call center representative responsible for answering inbound calls from state consumers on the Covid-19 virus, registering consumers for vaccinations and scheduling appointments
- Responded to texts, live chats and emails through Hubspot and Zendesk
- Provided consumers with additional resources, minor technical support and other help lines
- Contacted targeted populations for registration and made reminder calls to potential recipients who have previously registered but not scheduled an appointment and those who missed or haven't scheduled a second dose vaccine appointment.
Customer Service Representative
Everise
, TN
10.2020 - 01.2021
- United healthcare concierge representative, received inbound calls, presented excellent customer service skills and transferred customers to the appropriate departments.
Education
High School Diploma -
Radford High School
05.2018
Skills
- Active Listening
- Order Fulfillment
- Appointment Scheduling
- Customer Service
- Conflict Resolution
- Typing Proficiency
- Live Chat Communication
- Text Communication
- Email Communication
- Avaya
- Twilio
- Hubspot
- Zendesk
- Five9
- RingCentral
- Experienced with Microsoft and Google applications
- Quick learner and problem solver
- Excellent multi-tasker
- Inbound And Outbound Calling
Timeline
Jr. Sales Representative
Profile Plan
06.2023 - 02.2024
Pharmacy Benefits Representative
CVS
10.2022 - 05.2023
Customer Service Representative
Xtend Healthcare, LLC
01.2021 - 02.2022
Customer Service Representative
Everise
10.2020 - 01.2021
High School Diploma -
Radford High School
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