Gabriela G. Vidal Hermosillo
Vancouver,WA
Summary
Hardworking team player knowledgeable about fine dining operations, beverage services and an energetic sales associate. Always willing to go above and beyond to serve guests quickly and exceed expectations. I am dedicated to driving customer satisfaction and increasing sales. Positive and respectful team friendly who is talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
10
10
years of professional experience
Work History
Busser/Expo/Event Server/Host/ Jr. Captain
El Gaucho
02.2023 - Current
- Supervised bussing team to ensure efficient table turnover and cleanliness.
- Collaborated with servers to coordinate timely food and beverage service.
- Maintained dining area by promptly clearing dishes and resetting tables.
- Delivered food and beverages promptly to guests.
- Collaborated with kitchen staff for order accuracy and timeliness.
- Managed reservations using the restaurant's booking system.
- Assisted servers in delivering orders to guest tables promptly.
- Confirmed reservations prior to arrival via phone call or email.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Greeted customers and answered questions about menu items.
- Performed closing duties such as resetting tables, and tidying service areas to prepare for the next day.
Assistant Manager
Don Pedros Mexican Restaurant
02.2016 - 02.2022
- Reviewed completed work to verify consistency, quality and conformance.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated daily tasks to team members to optimize group productivity.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Used suggestive selling techniques to promote add-on sales.
- Greeted frequent visitors by name and explained new promotions.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Effectively multitasked within fast-paced environment.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Notified manager of issues with equipment or breakage.
- Stocked cabinets or serving areas with condiments and refill condiment containers.
- Swept and mopped front-of-house and back-of-house floors using various tools.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Resolved guest complaints to maintain complete customer satisfaction.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Greeted guests with friendliness and professionalism.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Prepared workstations with ingredients and tools to increase efficiency.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
Education
High School Diploma -
David Douglas High School
Portland, OR06.2011
Skills
Customer- and Service-Oriented
Outgoing Personality
Energetic Self-Starter
Listening Skills
Team Player Mentality
Calm Under Pressure
Friendly and Outgoing
Reliable & Trustworthy
Supervision & Leadership
Active Listening
Service-Oriented
Languages
English
Full Professional
Spanish
Native/ Bilingual
Education and Training
other
Accomplishments
Employee of the quarter
Timeline
Busser/Expo/Event Server/Host/ Jr. Captain
El Gaucho
02.2023 - Current
Assistant Manager
Don Pedros Mexican Restaurant
02.2016 - 02.2022
High School Diploma -
David Douglas High School