Briahna Whitmore
Allen
Summary
Detail-oriented data entry and support specialist with expertise in managing high-volume communications and ensuring data integrity. Proficient in data accuracy, medical terminology, and technical literacy. Demonstrated ability to validate data and troubleshoot systems for efficient record keeping.
Overview
6
6
years of professional experience
Work History
Patient Support Specialist
McKesson
03.2024 - 04.2025
- Educated patients on treatment plans, side effects, and adherence support services.
- Provided compassionate support to patients regarding product and service questions. (Scalp cooling)
- Streamlined communication between patients and healthcare teams, enhancing care coordination and reducing resolution times.
- Managed high-volume inbound and outbound calls. (50-60 calls per day)
Data Entry Specialist
JP Morgan
Lewisville
04.2023 - 02.2024
- Processed high volumes of immigration forms with 100% accuracy, ensuring timely processing for applicants.
- Entered numerical data into databases with precision using 10-key pad, supporting data integrity.
- Corrected data entry errors, maintaining data accuracy and preventing duplication.
Chat Representative
AT&T
Dallas
12.2021 - 02.2023
- Managed high volume inbound customer chat conversations across social media platforms, ensuring prompt and effective responses to customer inquiries.
- Delivered accurate and timely information on products and services, facilitating informed customer decisions.
- Resolved customer complaints by identifying issues, proposing solutions, and executing corrective actions to enhance customer satisfaction.
- Documented all customer interactions accurately on internal systems.
Lending Specialist
Marcus by Goldman Sachs
Richardson
08.2020 - 08.2021
- Conducted detailed loan assessments to evaluate borrower eligibility.
- Processed loan applications from submission through initial review.
- Developed loan plans and payoffs to optimize costs.
Ultrasound Dispatcher
TridentCare
Carrollton
11.2018 - 03.2020
- Scheduled X-ray, ultrasound, and lab orders for patients across medical facilities in the USA, managing 70-80 calls daily to ensure timely patient care.
- Coordinated dispatching and routing of technicians to optimize service delivery and reduce wait times.
- Collaborated with area managers and technicians to resolve scheduling issues, enhancing operational efficiency.
Education
HIGH SCHOOL DIPLOMA -
Neal F. Simeon Career Academy
Chicago, IL06-2013
Skills
- HIPAA compliance
- Customer service
- Data entry proficiency
- Microsoft Excel
- Technical literacy
- Detail Oriented
- Multitasking
- Time prioritization
- High-volume communication
- Organizational skills
Timeline
Patient Support Specialist
McKesson
03.2024 - 04.2025
Data Entry Specialist
JP Morgan
04.2023 - 02.2024
Chat Representative
AT&T
12.2021 - 02.2023
Lending Specialist
Marcus by Goldman Sachs
08.2020 - 08.2021
Ultrasound Dispatcher
TridentCare
11.2018 - 03.2020
HIGH SCHOOL DIPLOMA -
Neal F. Simeon Career Academy