BriAmber Nunn
College Station,TX
Summary
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Accommodating Patient Service Representative offers account management, data entry and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner. Focused Patient Service Representative with 2 years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process. Focused Patient Service Representative with 2 years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process. Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Motivational Supervisor with 4 years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth and schedule management. Dependable Supervisor with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Experienced Financial Advisor bringing expertise in tax law, mutual funds and education planning. Resourceful, hardworking and dedicated to satisfying customers. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Dignity Health
Phoenix, AZ
06.2024 - Current
- Facilitated patient check-in processes, ensuring accurate data collection and compliance with health regulations.
- Coordinated insurance verification procedures to enhance patient access and streamline appointment scheduling.
- Managed patient inquiries through multi-channel communications, delivering timely and effective responses.
- Collaborated with clinical staff to optimize patient flow and minimize wait times in high-traffic areas.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Developed training materials to support ongoing staff education and compliance.
- Analyzed workflow processes, identifying areas for improvement in service delivery.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Facilitated smoother patient visits, coordinating with healthcare providers to ensure timely service.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
- Improved patient satisfaction by efficiently managing registration and intake processes.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Engaged with patients to provide critical information.
- Facilitated communication between patients and various departments and staff.
Healthcare Customer Service Representative
Kelsey-Seybold Clinic
College Station, TX
01.2022 - Current
- Scheduled appointments for patients using the electronic health records system.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Greeted patients upon arrival and answered any questions they had about their visit.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Updated patient files in accordance with company policy and procedure guidelines.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Compiled reports on patient visits for management review as needed.
- Monitored trends in customer satisfaction levels through surveys and feedback forms.
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists., when necessary.
- Participated in meetings with internal teams as well as external vendors to discuss customer service initiatives.
- Generated monthly performance metrics reports based on customer feedback survey results.
- Developed strategies for improving customer experience while maintaining compliance standards.
- Documented and managed patient information in computer system.
- Answered patient questions and fielded complaints to resolve issues.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Obtained proper authorization and identification to release confidential medical records.
- Referred patients to appropriate professionals and services.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled patient appointments and procedures.
- Scheduled patient appointments over phone and in person, maximizing productivity.
Restaurant Manager
Sargento's Mexican Restaurant
Franklin, TX
09.2021 - 12.2022
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Created new menu items based on customer feedback and industry trends.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Established policies for cash handling procedures to maximize security measures.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Adhered to all health department regulations regarding food storage and preparation.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Managed accounts payable, accounts receivable and payroll.
Supervisor
Macy's Department Store
College Station, TX
02.2018 - 12.2020
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Organized special events such as company picnics or holiday parties for employees.
- Created new strategies for improving customer service standards within the organization.
- Implemented cost-cutting measures without compromising quality of services offered.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Collaborated with other departments to coordinate workflow processes between teams.
- Developed marketing plans that helped increase sales revenue by 20%.
- Participated in conferences related to industry trends or organizational developments.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Established and enforced clear goals to keep employees working collaboratively.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Coached staff members to develop long-term career goals.
Financial Aid Specialist
Alltran Financial
Bryan, TX
07.2015 - 09.2018
- Assisted in the preparation of financial aid award letters and packages for students.
- Reviewed student's financial aid applications, documents, and eligibility criteria to determine awards.
- Conducted individual counseling sessions with students on financial aid options and procedures.
- Monitored student accounts to ensure that all funds are disbursed correctly and accurately.
- Provided guidance to students on loan repayment plans and options.
- Maintained up-to-date knowledge of federal, state, and institutional regulations regarding financial aid programs.
- Managed data entry into the University's financial aid system for awarding purposes.
- Researched discrepancies between student records and other sources to resolve discrepancies related to eligibility or funding levels.
- Processed appeals from students who have had their financial aid suspended due to unsatisfactory academic progress.
- Responded promptly to inquiries from students, parents, faculty members, staff members. about Financial Aid policies and procedures via phone or email.
- Collaborated with colleagues across departments within the university to ensure accuracy in processing requests for student loans.
- Assessed special circumstances affecting a student's ability to finance their education.
- Advised students on budgeting strategies for managing educational expenses.
- Prepared reports summarizing various aspects of Financial Aid program activities.
- Ensured that all documentation is completed accurately before submitting it for verification.
- Participated in outreach events such as college fairs providing information about Financial Aid opportunities available at the University.
- Compiled statistical data on number of scholarships awarded each year.
- Created new processes or revised existing ones in order to increase efficiency in the department.
- Received and posted payments to loan accounts.
- Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
- Provided one-on-one counseling to students regarding financial aid program options and requirements.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Updated client account information and records in company databases.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
Education
Some College (No Degree) - Nursing
Lone Star College System
Spring, TXHigh School Diploma -
Calvert High School
Calvert, TX05.2012
Skills
- Medical Billing
- Bookkeeping Support
- Patient Interviewing Skills
- Medical Filing
- Appointment Confirmation
- Eligibility Determination
- Reception Management
- System Updates
- Appointment Scheduling
- Recording Histories
- Onsite Tours
- Medicaid
- Sterilization Procedures
- Office Administration
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Intake
- Payment Collection
- Scheduling Appointments
- Medical Insurance
Education and Training
true,other,other
Timeline
Patient Access Representative
Dignity Health
06.2024 - Current
Healthcare Customer Service Representative
Kelsey-Seybold Clinic
01.2022 - Current
Restaurant Manager
Sargento's Mexican Restaurant
09.2021 - 12.2022
Supervisor
Macy's Department Store
02.2018 - 12.2020
Financial Aid Specialist
Alltran Financial
07.2015 - 09.2018
Some College (No Degree) - Nursing
Lone Star College System
High School Diploma -
Calvert High School