Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brian A. Butler

Olathe

Summary

Dynamic Customer Account Specialist with expertise in AI implementation and customer service excellence. Proven ability to foster strong client relationships and enhance operational efficiency, driving revenue growth and satisfaction.

Overview

12
12
years of professional experience

Work History

Customer Account Specialist

CH Robinson
Kansas City
10.2022 - Current
  • Provided exceptional customer service to customers with inquiries, complaints and requests.
  • Built strong relationships with accounts by focusing on exceptional communication.
  • Serve as Subject Matter Expert for implementation of AI Quote bots and Order entry for branch

Account Executive

FreightQuote
Kansas City
08.2019 - 10.2022
  • Engaged prospects by actively listening to concerns and developing tailored solutions.
  • Identified client needs, acting as an extension of their workforce for seamless collaboration.
  • Sought out new prospects and converted leads through strategic outreach initiatives.
  • Provided consistent and timely communication to ensure client satisfaction throughout processes.

Assistant Store Manager (ASM) Support

LOWES 2731
Patchogue
06.2018 - 08.2019
  • Managed logistics, deliveries, assembly, and receiving operations with Back End Service/Support Manager oversight.
  • Administered weekly timekeeping duties and scheduling for 135 employees using KRONOS software.
  • Resolved customer care issues and front end interactions, ensuring smooth administration processes.
  • Oversaw monthly, quarterly, and annual financial reporting alongside Front End Service/Support Manager.

Executive Team Leader (ETL) Operations

TARGET T-1147
Copiague
08.2016 - 05.2018
  • Re-staffed backroom team, enhancing pull times and push processes, resulting in consistent year-over-year sales growth.
  • Led fulfillment of target.com orders through Ship From Store process, increasing from 25 to 1,500 orders per day during Q4.
  • Achieved fulfillment percentage of 98%, highest within the Group.
  • Developed Team Leader for promotion to Executive Team Leader in Q2 2018.

Executive Team Leader (ETL) Asset Protection

TARGET T-1387
Commack South
03.2015 - 07.2016
  • Promoted two team members to leadership positions, enhancing team capabilities.
  • Achieved 200% increase in documented theft preventions and reporting compared to previous year.
  • Oversaw safety compliance for guests and employees, adhering to OSHA and state regulations.
  • Collaborated with peers to implement strategies reducing employee injury rates and absenteeism.

Executive Team Leader (ETL) Replenishment

TARGET T-1148
Bay Shore
08.2013 - 02.2015
  • Re-staffed logistics team leader positions to enhance accountability and productivity.
  • Trained team leaders on legal compliance, increasing overnight team effectiveness.
  • Reduced payroll expenses for logistics by approximately 30% within one year.
  • Managed average of 40 team members per night, achieving productivity with 28 team members.
  • Achieved store maturity percentage of 2.7% in 2014, ending five-year decline.
  • Implemented strategies that fostered a culture of accountability among logistics staff.
  • Optimized scheduling processes to maintain operational efficiency during peak hours.
  • Collaborated with management to align workforce capabilities with business goals.

Education

Masters of Education -

Adelphi University
Garden City, NY
01.2011

Bachelor of Arts -

Binghamton University
Binghamton, NY
01.2007

Skills

  • Strategic planning and forecasting
  • AI implementation
  • Budgeting and cost control
  • Revenue growth
  • Operational efficiency
  • Relationship management
  • Logistics coordination
  • Sales strategy development
  • Scheduling and time management
  • Microsoft Office proficiency
  • Team leadership
  • Time management

References

  • Jaclyn Brehm, Target Store Manager, 631-220-1936, jaclyn.brehm@aol.com
  • Soleil DeRice, Henry Schein HR Business Partner, 631-901-3662, soleil.derice@gmail.com
  • Vanessa Hernandez, MSP Onsite Program Coordinator at Thermo Fisher, 646-287-8578, vanessalynngonzalez@gmail.com

Timeline

Customer Account Specialist

CH Robinson
10.2022 - Current

Account Executive

FreightQuote
08.2019 - 10.2022

Assistant Store Manager (ASM) Support

LOWES 2731
06.2018 - 08.2019

Executive Team Leader (ETL) Operations

TARGET T-1147
08.2016 - 05.2018

Executive Team Leader (ETL) Asset Protection

TARGET T-1387
03.2015 - 07.2016

Executive Team Leader (ETL) Replenishment

TARGET T-1148
08.2013 - 02.2015

Masters of Education -

Adelphi University

Bachelor of Arts -

Binghamton University

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