Brian Aguilar
Atlanta,GA
Summary
Dedicated and versatile professional with over 5 years of experience in customer service, security operations, and warehouse packing. Proven ability to deliver exceptional service in fast-paced environments while ensuring safety and security protocols are followed. Skilled in problem-solving, conflict resolution, and effective communication, with a strong track record of maintaining high levels of customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Security Officer
Arreola's Security/General Consulate Of Mexico
Atlanta, GA
06.2021 - 02.2024
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Sales Accociate
The UPS Store
Atlanta, GA
04.2016 - 02.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Warehouse Packer
Amazon
Atlanta, GA
05.2014 - 03.2016
- Verified accuracy of items picked against packing list.
- Labeled boxes, containers, and pallets for shipment purposes.
- Received incoming shipments, inspected contents, compared against invoices and purchase orders.
- Prepared orders by processing requests, pulling materials, packing boxes, and placing orders in delivery area.
Education
Georgia State Perimeter College
Dunwoody, GA01-2017
High School Diploma -
Riverwood International Charter School
Atlanta, GA05.2015
Skills
- Access Control
- Inventory Control
- Retail Store Operations
- Cash Handling
- Conflict Resolution
- Bilingual Spanish, English
- CCTV Surveillance
- Security systems knowledge
Timeline
Security Officer
Arreola's Security/General Consulate Of Mexico
06.2021 - 02.2024
Sales Accociate
The UPS Store
04.2016 - 02.2021
Warehouse Packer
Amazon
05.2014 - 03.2016
Georgia State Perimeter College
High School Diploma -
Riverwood International Charter School
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