Brian Alba
Summary
Detailed operations manager with a proven track record at several local health care companies, excelling in business planning and personnel management. Successfully streamlined processes, enhancing efficiency and employee satisfaction. Expert in documentation and reporting, fostering collaboration among teams while ensuring compliance with regulations. Committed to continuous improvement and delivering exceptional care outcomes.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Owner/Operator
Americare Hospice
Mesa, AZ
12.2005 - Current
- Establish LLC, business procedures and processes.
- Develop and implement business strategies, aligning resources with organizational goals.
- Assist with developing and executing strategic business plans, aligning company goals with actionable steps for growth and sustainability.
- Streamline processes for improved efficiency and productivity within the company.
- Foster culture of continuous improvement, leading by example and encouraging team building to help increase productivity and overall employee satisfaction.
- Establish clear communication channels within the organization fostering collaboration among team members and conflict resolution.
- Train and guide team members to maintain high productivity and performance metrics.
- Observe employee's individual strengths and develop a mentoring system to improve areas of weakness and improve overall job competency and satisfaction.
- Improve operational efficiency by assisting with the implementation of software technologies, streamlining processes and reducing overhead costs.
- Assist with managing payroll, billing, reviewing administrative policies and procedures to ensure compliance with state, federal and insurance regulations.
- Interact with customers and vendors to build connections and improve overall satisfaction from all involved parties.
- Reduce financial inconsistencies while assessing and verifying insurance claims and expense reports.
- Reduce budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Assisted Living Administrator
Liann's Homes
Scottsdale, AZ
08.1998 - 12.2027
- Assisted in managing daily operations of assisted living facility to ensure resident and employee satisfaction.
- Facilitated communication between residents, families, and staff to address concerns and improve services.
- Collaborated with healthcare professionals from Home Health, Hospice and caregiving companies to coordinate care and enhance resident health outcomes.
- Addressed resident concerns promptly and compassionately, maintaining high levels of satisfaction among families and residents.
- Schedule medical appointments, patient transportation manage pre-certifications and verified insurance coverage.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Education
Bachelor of Science - Interdisciplinary Studies
Arizona State University
Tempe, AZ05-2000
Skills
- Operations management
- Documentation and reporting
- Business planning
- Personnel management
Certification
- BLS and CPR Certification - Expires Jan 2027
- NHPCO Hospice & Home Care Volunteer Training - July 2023
- Hospice Administrator Certificate Program - February 2005
Timeline
Owner/Operator
Americare Hospice
12.2005 - Current
Assisted Living Administrator
Liann's Homes
08.1998 - 12.2027
Bachelor of Science - Interdisciplinary Studies
Arizona State University