Brian Alcorn
Leesburg
Summary
Dynamic Lead Immunizer Technician at Publix Pharmacy with a proven track record in optimizing medication dispensing processes and enhancing team productivity. Skilled in customer service and critical thinking, I successfully mentored junior staff and implemented workflow improvements, significantly reducing errors and fostering a collaborative environment.
Overview
5
5
years of professional experience
Work History
Lead Immunizer Technician
Publix Pharmacy
07.2020 - Current
- Supervised daily pharmacy operations, ensuring compliance with safety protocols and regulatory requirements.
- Mentored junior technicians, enhancing team productivity and knowledge sharing.
- Implemented workflow improvements, optimizing medication dispensing processes and reducing errors.
- Coordinated inventory management, maintaining optimal stock levels and minimizing waste.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
- Collected co-payments or full payments from customers.
- Assisted pharmacists in conducting medication therapy management consultations, enhancing patient understanding of their treatment plans.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Managed opening and closing duties for pharmacy.
- Trained staff on new systems and best practices, fostering a culture of continuous learning.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Counted, measured, and compounded medications following standard procedures.
Education
High School Diploma -
South Fort Myers
Fort Myers, FL06.2020
Skills
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Attention to detail
- Troubleshooting
- Critical thinking
- Problem-solving
- Customer interaction
Timeline
Lead Immunizer Technician
Publix Pharmacy
07.2020 - Current
High School Diploma -
South Fort Myers
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